Customer Responsibilities - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction
Installation Dependencies

Customer Responsibilities

Who Is Responsible for CentreVu Explorer II Server (CES)?
It is the owner of the CentreVu Explorer II server's responsibility to maintain the
server. This maintenance includes making regular database backups, performing
SQL Server database administration, and verifying processing of External Call
History (ECH) data. Specific descriptions of the maintenance that must be
performed are explained in detail in this document.
While responsibility for the CentreVu Explorer II server seems logically to fall to the
telecommunications group, in many cases the Information Systems (IS) department
is better equipped to maintain the product because it is based primarily on the
Windows NT operating system and the Microsoft BackOffice Suite.
You must do the following to transfer call history data:
1. Purchase the External Call History Interface (ECHI) package.
2. Contact your Lucent representative to have the ECHI feature authorized and
installed. If you are an international customer, contact your Lucent
Technologies representative or distributor.
3. Lucent NetCare Professional Services sets up the connection between the
CentreVu CMS computer and the computer that receives the data.
4. Set up the Windows NT server and install the CentreVu Explorer II software.
CentreVu Explorer II Version 1.0 Installation for Windows NT
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