Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual page 143

Glossary
Backup
Calculation
Call-Based Items
Call ID
CentreVu Call
Management System
(CMS)
CentreVu Explorer II Version 1.0 Installation for Windows NT
The process of protecting data by writing the
contents of the disk to an archive (or tape) that
can be removed from the computer
environment and stored safely.
The abbreviated name (calculation name) for
the formula calculation that generates the data
for a field in a report.
The category of database items in CentreVu
CMS that are committed to the database after
the call completes. If a call starts and ends in
different intrahour intervals, all of the call-
based data is recorded in the interval in which
the call completed. Most database items are
call-based.
The Identifying number for a call.
A software product used by business
customers that have Lucent Technologies
telecommunications switches/ECS and receive
a large volume of telephone calls that are
processed through the Automatic Call
Distribution (ACD) feature of the switch/ECS.
The CentreVu CMS collects call-traffic data,
formats management reports, and provides an
administrative interface to the ACD feature in
the switch/ECS.
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