Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual page 151

Glossary
First Threshold
Forced Busy
(FBUSY)
Forced Disconnect
(FDISC)
Forced Multiple Call
Handling (FMCH)
Historical Reports
HOLD
ICM
IDLE
II
CentreVu Explorer II Version 1.0 Installation for Windows NT
A graph term for the lower limit for a particular
condition in a graph report. The bar(s) change
color/intensity when the defined limit is met,
notifying you that a Caution condition could
exist.
A trunk state in which the switch sends a busy
signal to a caller when the call center is too
busy to handle the incoming call.
A trunk state in which the switch disconnects
the caller.
A feature available with the G3V4 or later
switch, and the ECS, that, when activated for a
split/skill, allows calls to be automatically
delivered to an idle line appearance if the
agent is in the Auto-In/Manual-In work mode
and an unrestricted line appearance is
available on the voice terminal, even if the
agent is talking on an ACD call.
Reports that display past ACD data for various
agent, split/skill, trunk, trunk group, vector, or
VDN activities.
A trunk state in which the agent has put the call
on hold.
See Inbound Call Management .
A trunk state indicating that the trunk is not in
use.
See Information Indicator .
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