Checking The Corrupt Folder - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Troubleshooting
General Troubleshooting Tips

Checking the Corrupt Folder

Occasionally CentreVu Explorer II experiences a problem when it tries to process an
ECH data file. When this happens, CentreVu Explorer II places the file in a corrupt
folder. This folder is c:\JavaWebServer1.1\ExplorerV2\Data\CMS1\Corrupt by
default. A CMS directory is created for each CMS that is associated with this
instance of CentreVu Explorer II. You should check this folder at least once a week
for corrupt files.
When troubleshooting corrupt file issues it is important to determine whether all
files or only a few specific files are being placed in the corrupt folder. If all files are
being placed in the corrupt folder, there is probably something wrong with the SQL
Server database. Ask your SQL database administrator to check the database. If they
are unable to resolve the problem, contact Lucent Technical Support for assistance.
If only a few files appear in the corrupt folder, move the files back into the
appropriate CMS directory. You must move, and not copy the files, so that they will
be removed from the corrupt folder. Once the files have been moved to the
appropriate CMS directory, CentreVu Explorer II makes another attempt to process
the files. It can take up to five minutes for the attempt to be made. You know that the
files are processed because they disappear from the appropriate CMS directory.
Check the corrupt directory to see if the files have returned. The files will not appear
in the corrupt directory if they have been processed successfully. Files that are
repeatedly placed in the corrupt directory are corrupted. While it is not unusual to
occasionally encounter a corrupted file, contact Lucent technical support if this
occurs frequently.
CentreVu Explorer II Version 1.0 Installation for Windows NT
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