Troubleshooting And Maintenance Routines; Expanding The Database; Clearing Out The Transaction Log - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Troubleshooting

Troubleshooting and Maintenance Routines

Troubleshooting and Maintenance Routines
The Data Discard Utility is a tool that is provided with CentreVu Explorer II to make
it easy for end users to schedule automatic archival or data deletion. Step-by-step
instructions for performing these operations are provided in Chapter 4,
"Maintenance," of this guide.

Expanding the Database

Because the call volume of your call center may increase over time, it may be
necessary to expand the CentreVu Explorer II to accommodate this increase. The
database can be expanded using the SQL Server Enterprise Manager. Lucent
Technologies strongly recommends that you do not expand your database beyond
7.5GB (6GB data space, 1.5GB log space) as it is extremely time consuming to
maintain a CentreVu Explorer II database beyond this size. Also keep in mind that
the drive that the database is on needs to have at least 100MB of free disk space to
allow for ECH file collection. The Data Discard Utility automatically creates the
appropriate data and log devices and adds them to the database.

Clearing Out the Transaction Log

The transaction log is used to store information on changes to the data in the
database. This allows the Microsoft SQL Server to back out all changes made by a
transaction if an error occurs before the transaction completes. When the error log is
full, Microsoft SQL Server does not process transactions because it is unable to
undo any changes if an error occurs. Refer to the Microsoft SQL Server Books
Online for a more detailed discussion of the transaction log. You can also use the
SQL Server Wizards to assist you in managing your databases (for example,
clearing out your transaction logs or expanding the tempdb file).
CentreVu Explorer II Version 1.0 Installation for Windows NT
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