Performance Requirements - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction
Installation Dependencies

Performance Requirements

Call centers of all sizes benefit from CentreVu Explorer II. Call centers taking
100,000 or more ACD calls per day quickly accumulate large volumes of data.
Smaller call centers taking less than 10,000 ACD calls per day also accumulate large
volumes of data over a period of months.
All performance measurements are based on call segments. A call segment is each
record in the ECH file sent by the CentreVu CMS. A call that is delivered to an
agent, who then transfers to another agent, contains two call segments.Therefore,
the following capabilities are required when running CentreVu Explorer II running
on Windows NT for populating call segments:
l
8,500 call segments an hour
— 128 megabytes of memory
— 266 MHz chip.
l
15,000 call segments an hour
— 512 megabytes of memory
— dual 400 MHz chip.
l
For more call segments an hour use long term considerations—for example, a
motherboard with the capacity of 1 gigabyte (GB) of RAM.
Database server performance on large data sets is directly affected by available
memory.
CentreVu Explorer II Version 1.0 Installation for Windows NT
1-13
1