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Introduction
Installation Dependencies
Installation Dependencies
ECS/Switch Requirements
The ECS/switch requires a communication link to the CentreVu CMS. Appropriate
automatic call distribution (ACD) translations must be configured to generate
external call history (ECH) results on the CentreVu CMS. These results include
measured agents, vectors, vector directory numbers (VDNs) and other applicable
call center translations.
No exceptional connection logistics exist for the CentreVu Explorer II product.
Standard ECS/switch communication to CentreVu CMS is used.
CentreVu CMS Requirements
The External Call History Interface (ECHI) feature must be authorized in the
CentreVu CMS. See setup information in the CentreVu Call Management System
Release 3 Version 8 External Call History Interface (585-210-912) document.
Contact your Lucent Technologies representative or distributor for details.
External Call History Interface (ECHI) Overview
The External Call History Interface is an optional CentreVu CMS feature, which
allows for the transfer of CentreVu CMS Release 3 Version 8 call record files (call
history data files) to another computer for processing.
This feature is useful for call centers with a high volume of call traffic. It allows a
much higher volume of call data to be processed and stored because the CentreVu
CMS computer can process only a limited amount of call data.
As calls are processed, call records are recorded in a file (one record per call
segment) until the file size reaches 20 megabytes (MB) or the end of an interval is
reached, whichever comes first. A new file (and its first record) is then created as the
first segment of the next call is processed.
CentreVu Explorer II Version 1.0 Installation for Windows NT
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Table of Contents
Troubleshooting
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