Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual page 145

Glossary
Cradle-to-Grave
Current Window
CWC
DABN
DACD
DACW
Data Collection Off
Data Collection On
Data Discard Task
Data Discard Utility
Box
Data Import Service
CentreVu Explorer II Version 1.0 Installation for Windows NT
A detailed analysis which shows all of a call's
activities that occurred from inception to
termination of the call.
The user window in which you are actively
working.
See Call Work Code .
See Dequeued and Abandoned .
See Direct Agent ACD .
See Direct Agent ACW .
CentreVu CMS is not collecting ACD data.
Data already collected will not be lost when
turning data collection off.
CentreVu CMS is collecting ACD data.
An automated database administration task
which will allow for the removal of historical
data from the CentreVu Explorer II database.
Data which is older than a specified interval will
be discarded. The interval is set by an
administrator using the Data Discard Wizard.
A graphical tool which allows a user to design
and implement a database sizing and data
archival plan for Centre Vu Explorer II.
A Windows NT Service responsible for
populating the CentreVu Explorer II Database
with data deposited on the CentreVu Explorer
II Server by the CentreVu CMS.
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