Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual page 162

Glossary
Standard Reports
Station
String Values
Stroke Counts
Structured Query
Language (SQL)
Switch
System
Technical Service
Center
CentreVu Explorer II Version 1.0 Installation for Windows NT
The set of reports that are delivered with the
CentreVu CMS or Centre Vu Supervisor
software.
An unmeasured voice terminal extension. An
extension that is not currently staffed by an
agent or that is a member of an unmeasured
split/skill or hunt group.
The descriptive words that appear on reports
dealing with agents, splits/skills, and trunks. A
word is used to describe the value of the data
(for example, HOLD, AVAIL, YES).
A method used by Automatic Call Distribution
(ACD) agents to record up to nine customer-
defined events per call when the CAll
Management System is active.
A language used to interrogate and process
data in a relational database (such as
INFORMIX ).
A private switching system providing voice-
only or voice and data communications
services (including access to public and private
networks) for a group of terminals within a
customer's premises.
A general term for a computer and its software
and data.
Provisioning, maintenance, and helpline
support for Lucent Technologies call center
customers.
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