Table of Contents
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Introduction
Installation Dependencies
Remote Access
The CentreVu Explorer II server requires a 28.8 (or greater) high-speed modem and
also requires that the pcAnywhere software be installed. Remote access is necessary
for system diagnosis, maintenance, and software updates. The pcAnywhere software
is shipped om a separate CD withe the CentreVu Explorer II software. To install
pcAnywhere, see the pcAnywhere installation instructions.
System Software Configuration
CentreVu Explorer II employs industry standard components to deliver access to
CentreVu CMS Call History data. Therefore, the final system configuration may
vary across call centers. It is the customer's responsibility to purchase and install the
following required software packages for CentreVu Explorer II Version 1.0:
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Microsoft Windows NT Server 4.0 Service Pack 4
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Microsoft SQL Server 7.0
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Microsoft Internet Explorer or Netscape Navigator.
In the context of this guide, CentreVu Exchange Server (CES) refers not only to the
CentreVu Explorer II software package, but also to all supplementary software
required for the product to function. It is the customers responsibility to purchase
and install the supplementary software.
Co-Residency Issues
CentreVu Explorer II is configured at installation to use all resources of the server on
which Explorer II is loaded.
Caution
CentreVu Explorer II Version 1.0 Installation for Windows NT
It is strongly recommended that the server remain fully dedicated
to CentreVu Explorer II. The loading and running of additional
software on the CentreVu Explorer II server is strongly
discouraged because it can result in performance degradation to
CentreVu Explorer II users. All sizing guidelines are given
assuming a dedicated server.
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Table of Contents
Troubleshooting
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