Getting Technical Support - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Troubleshooting

Getting Technical Support

Getting Technical Support
Basic technical support for the CentreVu Explorer II software is provided by the
Lucent Technologies Technical Support Center in conjunction with CenterPoint
Solutions. However, if your support request deals primarily with a supplementary
software package not purchased from Lucent Technologies, you may be referred to
the software's manufacturer or offered the option of purchasing additional assistance
not covered under your maintenance agreement.
The table below describes the level of support that Lucent Technologies provides for
each product on the CentreVu Explorer II Server.
Product
CentreVu CMS
CentreVu Explorer II
Software and previous
versions
SQL Server
Java Web Server
Windows NT Operating
System
Remote Access Software
(pcAnywhere)
Web Browser
Hardware
*Three conditions under which technical support is determined: (1) maintenance
contract agreement; (2) warranty; and (3) time and materials. The following sections
describe, in more detail, the Technical Service Organization (TSO) support that
Lucent provides to the customer.
CentreVu Explorer II Version 1.0 Installation for Windows NT
Purchased From
Lucent
Lucent
3rd Party Vendor
Lucent
3rd Party Vendor
Lucent
3rd Party Vendor
3rd Party Vendor
Support Provided
by Lucent*
Full
Full
None/Billable
None
None/Billable
None
None
None
5-3
5