Background - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction
What is CentreVu® Explorer II?

Background

When CentreVu Explorer 1.0 was released in 1997, it quickly revolutionized the
way call center managers thought about call center data. Call switch data—not
previously considered "information" because it could not be easily accessed—could
now be queried upon and used to more efficiently and cost-effectively run call
centers. Customer feedback showed that customers liked CentreVu Explorer's
friendly query tools, its ease of administration, and the familiar Web interface.
One of CentreVu Explorer's most requested features, is that no client desktop
software is needed. Nothing needs to be loaded onthe users' PCs to allow them
access to CentreVu Explorer Version 1.0 or later software. This eliminates the need
to install or upgrade client software and minimizes the use of desktop resources.
Windows and a TCP/IP connection to a Language Area Network (LAN) were the
only client requirements.
Previous releases of CentreVu Explorer software include:
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CentreVu Explorer 1.0
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CentreVu Explorer 1.1
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CentreVu Explorer 1.1.1
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CentreVu Explorer 1.1.2
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CentreVu Explorer 1.2
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CentreVu Explorer 1.2.2.
All previous releases of CentreVu Explorer software can be upgraded to CentreVu
Explorer II. See details about upgrading the software in Chapter 3, "Upgrading to
CentreVu Explorer II Software," in this guide.
CentreVu Explorer II Version 1.0 Installation for Windows NT
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