Table of Contents
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Glossary
CentreVu
CentreVu
Explorer II
Explorer
Glossary
Abandoned Call
Access Permissions
ACD
CentreVu Explorer II Version 1.0 Installation for Windows NT
A call in which a caller hangs up before
receiving an answer from an agent. The call
could be queued to a split/skill, in a
vector/VDN, or ringing at an agent before it is
abandoned.
Permissions assigned to a CentreVu Explorer
II user in order to administer specific elements
(splits/skills, trunks, vectors, and others) of the
ACD. Access permissions are specified as
read or write permission. Read permission
means the CentreVu Explorer II user can
access and view Administrative data. Write
permission means the CentreVu Explorer II
user can add, modify, or delete Administrative
data.
See Automatic Call Distribution .
GL
GL
GL-1
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Table of Contents
Troubleshooting
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