Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual page 124

Troubleshooting
Troubleshooting Tips for Windows NT
Error Message
Applet
CVEQueryBuilder not
initted
Microsoft Internet
Information Server
screen appears
CentreVu Explorer II Version 1.0 Installation for Windows NT
Occurs When
User clicks on
Custom Query
Builder link in
CentreVu Explorer
II navigation
menu.
User attempts to
connect to the
server through a
browser
Cause Corrective Action
There are The possible resolutions are
several possible respectively:
causes:
1. Have the network
1. There is a administrator reconfigure
firewall between the firewall., or put both
the client and client and server machines
server which is on the same side of the
preventing firewall.
communication.
2. Download and install the
2. The client PC latest version of Internet
has an outdated Microsoft Explorer or
browser or is not Netscape Communicator. If
using the Java a different browser is being
plug-in. used, install the Java plug-
in.
3. The
rmiregistry 3. Stop the Java WebServer
service is not service. Start the
running. rmiregistry service. Then
restart the Java Web Server
service.
Both IIS & JWS Go to the Control Panel.
are loaded on Open the Services applet.
the server. IIS Highlight the World Wide
has control of Web Publishing service.
port 80 which Click Stop. Then go into
handles web startup configuration and
traffic and is select disabled. Next
preventing JWS highlight Java Web Server
from processing and click Start. Verify that
incoming HTTP the service's startup
requests. configuration is set to
automatic.
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