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Returning the Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product's problem
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
ASUS. Note that damage incurred due to improper transport or packaging is not
covered under the Limited Warranty.
When repairing returned products, ASUS may replace defective parts with new or
reconditioned parts, or replace the entire unit with a new or reconditioned unit. In
the event of a replacement, the replacement unit will be under warranty for the
remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
ASUS will pay for standard return shipping charges only. You will be required to
pay for any additional shipping options (such as express shipping).
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
Important
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Chapter 11: Support
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