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Chapter 11: Support
•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 402)
•
Limited Warranty (page 403)
•
Returning the Product For Repair (page 405)
Frequently Asked Questions
What kind of disk drives can I use with ASUS Storage subsystem?
The DS300f and DS300i subsystems supports 3.0 GB/s Serial ATA disk
drives and 3.0 Gb/s SAS drives.
The DS300f and DS300i subsystems does not support Parallel ATA (PATA)
disk drives.
Can I take the disk drives from one ASUS Storage subsystem, put them into
another ASUS Storage subsystem, and keep my disk array or logical drive
intact?
Yes. ASUS Storage subsystems use the industry-standard DDF method of
disk meta data, stored in the reserve sector of each physical drive. Use the
Transport function to prepare your disk drives before moving them. See
―Preparing the Disk Array for Transport‖ on page 231 or page 162.
How can I tell when the ASUS Storage subsystem has fully booted?
When the ASUS Storage is fully booted up, the Power and FRU LEDs will
light up green. If a disk array is present, the Logical Drive LED will light up
green also. The system heartbeat LED blinks green seven times in three
seconds, goes dark for six seconds, then repeats the pattern.
Why does ASUS Storage subsystem come with a Command Line Utility?
First, to assign your ASUS Storage subsystem an IP address in order for the
ASUS Storage Management management software to connect to it. Second,
in the event of a network failure, you can still access the ASUS Storage
subsystem. Third, some users prefer the Command Line Utility.
The ASUS Storage Management connection was working OK. But later on,
it timed out. What do I do now?
The network condition can time-out for several reasons. When an open
connection has no action for a specific amount of time (the Administrator can
change it), the connection times-out automatically for security reasons.
When you attempt to use Storage Management, it returns to the login
screen. Enter your user name and password and click Login, and Storage
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