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Connection Problems
When you install your ASUS product following the instructions in the Quick Start
Guide and this User Manual, you should have little trouble getting your
equipment to work the first time. But connection problems can arise that are not
the User's or Installer's fault. Every conceivable problem cannot be covered in
the documentation but some guidelines could be helpful.
Connection problems cause a majority of failures in almost any electrical system.
While the installation of the cables and components was correct, they don't
function properly, or at all, because:
•
A connector is dirty or corroded.
•
A connector is loose or damaged.
•
A cable looks OK outside but has an open circuit inside.
•
The wrong cable was used.
ASUS Storages ship with a full set of new cables, as required for each specific
model. Be sure to use these components because:
•
They are the proper ones for your RAID subsystem.
•
They are in brand-new condition.
•
You paid for them with the purchase of your ASUS Storage.
Serial Connections
ASUS Storage uses a serial connection for the command line interface (CLI) and
the command line utility (CLU). After you set the IP address, you can access the
CLI and CLU through a network connection, also. Normally, users prefer ASUS
Storage Management because of its graphic user interface. But the CLI and CLU
can do the same jobs. And they will work when your network connection is down.
For ASUS Storage, you must use the CLI or CLU to set the Management Port IP
address in order for ASUS Storage Management to connect with it. See ―Setting
Up Serial Cable Connections‖ on page 32 and ―Setting up the Serial Connection‖
on page 39.
The CLI and CLU control and manage but they do not move data. They
communicate through a RJ11-to-DB9 cable, supplied with the ASUS Storage. An
ordinary serial cable will not work for this purpose. You may not use the CLI or
CLU often and want to disconnect and store the cable. Consider leaving it
connected, to be sure it is there when you need it.
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Chapter 10: Troubleshooting
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