Toner Smears Or Print Comes Off; The Entire Output Is Blank - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

Is the problem resolved?

Toner smears or print comes off.

Action
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example,
change the plain paper to thick.
1
1. On the Paper/Output tab, change the Paper Type setting.
Is the problem resolved?
Verify that the correct print media is being used. See
recommended for the printer.
2
Is the problem resolved?
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See
3
2. After you replace the PHD unit, test print your document again.
Is the problem resolved?
Replace the fuser if you have a spare.
1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser.
4
2. After you replace the fuser, test print your document again.
Is the problem resolved?
Random spots/blurred images
Action
Ensure that the toner cartridges are installed correctly. See
1
Is the problem resolved?
Ensure that the PHD unit is installed correctly. See
PHD Unit".
2
Is the problem resolved?
Replace the PHD unit if you have a spare unit.
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
3
The Pitch Configuration Chart is printed.
Is the problem resolved?

The entire output is blank.

"Supported Paper
"Replacing the Print Head Device (PHD) Unit"
"Installing the Toner
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print Head Device (PHD) Unit"
Types". If not, use the print media
and "Installing the PHD Unit".
Cartridges".
and "Installing the
and "Installing the PHD Unit".
Yes No
The task is Go to action
complete. 2.
The task is Go to action
complete. 3.
The task is Go to action
complete. 4.
The task is
Contact Dell.
complete.
Yes No
The task is Go to action
complete. 2.
The task is Go to action
complete. 3.
The task is
Contact Dell.
complete.