Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual page 150

Is the problem resolved?
Replace the PHD unit if you have a spare unit. See
PHD Unit".
3
Is the problem resolved?
Creased/stained paper
Action
Verify that the correct print media is being used. See
Types". If not, use the print media recommended for the printer.
1
Is the problem resolved?
Check the crease. Is the crease within 30 mm of the four edges of the
2a
envelope?
Execute the Paper Wrinkle Check Mode.
1. Launch the Tool Box, and click Paper Wrinkle Check Mode on
2b the Diagnosis tab.
2. Click the Start button.
Is the paper wrinkled?
3a Does the envelope have a flap on the long edge?
Load the envelope long edge feed in the tray 1 with the flap open.
3b
Is the problem resolved?
Replace the fuser if you have a spare. See the fuser replacement guide,
Replacing the Fuser.
3c
Is the problem resolved?
Load the envelope in the tray 1 with the flap open and face down.
4a
Is the problem resolved?
Use a different size envelope.
4b
Is the problem resolved?
Abnormal Noise
NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool.
For information on how to use the operator panel and Dell Configuration Web Tool, see
Tool".
Action
Locate the cause of the problem by removing the toner cartridges, fuser, and the PHD unit.
1. Remove the toner cartridges, fuser, and PHD unit. See
Device (PHD) Unit", and the fuser replacement guide, Replacing the Fuser.
1 2. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
3. Select Main Motor Operation Check from the drop-down list box, and click the Start button.
4. Click the Play of Sound button to check the motor sound.
Does the noise generated from the printer match with the noise from the Play of Sound button?
1. On the Machine Check page, select Fuser Motor Operation Check from the drop-down list box, and click the Start
button.
2. Click the Play of Sound button to check the motor sound.
2
"Replacing the Print Head Device (PHD) Unit"
"Supported Paper
"Removing the Used Toner
and "Installing the
Yes
The task is complete.
This type of crease is considered
normal. Your printer is not at fault.
Contact Dell.
The envelope is C5. Go to action 4a.
The task is complete.
The task is complete.
The task is complete.
The task is complete.
"Understanding the Menus"
Cartridge", "Replacing the Print Head
The task is
Contact Dell.
complete.
No
If printing on an envelope, go to action
2a.
If printing on print media other than
envelopes, go to action 2b.
If the envelope is 220 mm or longer (C5
or COM-10), go to action 3a.
If the envelope is shorter than 220 mm
(Monarch or DL), go to action 3b.
Go to action 3c.
The envelope is COM-10. Go to 4b.
Go to action 4b.
Contact Dell.
Go to 4b.
Contact Dell.
and "Dell Printer Configuration Web
Yes No
Contact Go to
Dell. action 2.
Contact Go to
Dell. action 3.