Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you
receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a
refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling
charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise
prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may
contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To
expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5
days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the
shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed
package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the
manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who
want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole
system must be returned, along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased
through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's
then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and
peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party
manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information.
More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the
products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we
sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend
and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the
manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies
to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your
product. Descriptions of Dell's limited warranties are described in preceding sections.
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return
Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or
invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges
shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You
must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in
as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all
of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.