Dell 1815dn - All-in-one Laser Printer Owner's Manual page 123

What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag
or order number available.
Individual Home Consumers:
Technical Support
Customer Service
Individual Home Consumers who purchased through an
Employee Purchase Program:
Technical Support and Customer Service
Home and Small Business Commercial Customers:
Technical Support and Customer Service
Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value-Added Resellers (VARs):
Technical Support and Customer Service
Government and Education Customers:
Technical Support and Customer Service
Dell-Branded Memory
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the
90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products
returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it
with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return
the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and
territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that
are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards.
We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or
refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the
time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to
us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to
your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and
territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
U.S. Only
1-800-624-9896
1-800-624-9897
1-800-822-8965
1-800-456-3355
1-800-822-8965
1-800-234-1490
1-888-363-5150
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Appendix