What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that
contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details
on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts
and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by
a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer
with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an
Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware
products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, or the reloading of the software
Non-Dell branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment