What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the
90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products
returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it
with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return
the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the
repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that
are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable
media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or
refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the
time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to
us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to
your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also
include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that
contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer
Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to
that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts
and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by
a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining
period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer
with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to
For out-of-country transfers (outside of the original country of purchase), go to
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate
Commercial or Government customers).