Troubleshooting Suggestions - Cisco CISCOWORKS COMMON SERVICES 3.0 User Manual

Chapter 8 Diagnosing Problems With CiscoWorks Server

Troubleshooting Suggestions

Table 8-4 Troubleshooting Suggestions
Symptom
Authorization
required. Please log
in with your username
.
and password
Daemon Manager could
not start. The port
is in use.
User has forgotten his
password.
You are logged out of
the CiscoWorks Server.
The Log File Status
window displays files
that exceed their limit.
78-16571-01
Use the suggestions in
CiscoWorks Server.
Probable Cause
Incompatible browser
causing cookie failure
(unable to retrieve
cookie).
The operating system
has not yet reallocated
the port.
Common Services
cannot recover
forgotten passwords.
Changes in the login
module configuration
file might not be
correct.
Authentication server
might be down and
there were no fallback
logins set.
Files need to be backed
up so that file size will
be reset to zero.
Table 8-4 to resolve errors or other problems with the
Possible Solutions
Verify that you have Accept all cookies enabled.
Refer to the installation documentation for
supported Internet Explorer and Netscape
Navigator software and setup procedures.
Make sure all CiscoWorks processes are terminated
(/usr/ucb/ps -auxww | grep CSCO). Wait five to
ten minutes, then try to restart the Daemon
Manager.
A system administrator-level user must either
change the password or delete and then add the user
again.
Log on as root.
1.
On Windows:
2.
Run NMSROOT/bin/
On Solaris:
Run opt/CSCOpx/bin/
Restart Daemon Manager.
3.
Stop all processes.
1.
Enter the log file maintenance command:
2.
On UNIX: $NMSROOT/
a.
On Windows: NMSROOT\
b.
cgi-bin\admin\
Restart all processes.
3.
User Guide for CiscoWorks Common Services
Troubleshooting Suggestions
ResetLoginModule.pl
ResetLoginModule.pl
cgi-bin/admin/
8-33