Cisco CISCOWORKS COMMON SERVICES 3.0 User Manual page 260

Troubleshooting Suggestions
Table 8-4 Troubleshooting Suggestions (continued)
Symptom
Error message in the
logfile:
Connection
Refused. Check the
Device is SSH
.
supported or not
User Guide for CiscoWorks Common Services
8-34
Probable Cause
Device is not SSH
enabled or the server is
not authorized to
initiate SSH
connection.
Chapter 8 Diagnosing Problems With CiscoWorks Server
Possible Solutions
Check whether the device is up or not.
1.
Try connecting to the device with a commercial
2.
SSH client.
If you are able to connect, go to step 3.
If you are not able to connect, check whether
the device is running SSH enabled (K2 or K9)
image.
If it is not the correct image, download the
•
appropriate image to the device.
If you have the correct image, then see
•
whether you have created RSA key pairs in
the device. Creating RSA keys will enable
SSH in the device.
Check whether your server or network is
3.
authorized to initiate SSH connections to
device.
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