Source Technologies ST9917 User Manual page 159

Troubleshoot a problem
Cannot connect the printer to the Wi‑Fi network
Action
Step 1
Make sure that Active Adapter is set to Auto.
From the home screen, touch Settings > Network/Ports > Network
Overview > Active Adapter > Auto.
Can the printer connect to the Wi‑Fi network?
Step 2
Check if the correct Wi‑Fi network is selected.
Note: Some routers may share the default SSID.
Are you connecting to the correct Wi‑Fi network?
Step 3
Connect to the correct Wi‑Fi network. For more information, see
"Connecting the printer to a Wi‑Fi network" on page
Can the printer connect to the Wi‑Fi network?
Step 4
Check the wireless security mode.
From the home screen, touch Settings > Network/Ports > Wireless
> Wireless Security Mode.
Is the correct wireless security mode selected?
Step 5
Select the correct wireless security mode.
Can the printer connect to the Wi‑Fi network?
Step 6
Make sure that you entered the correct network password.
Note: Take note of the spaces, numbers, and capitalization in the
password.
Can the printer connect to the Wi‑Fi network?
Yes
The problem is
solved.
Go to step 4.
The problem is
solved.
44.
Go to step 6.
The problem is
solved.
The problem is
solved.
158
No
Go to step 2.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Contact customer
support.