Source Technologies ST9917 User Manual page 132

Troubleshoot a problem
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Pull out the tray.
b
Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
c
Squeeze and slide the paper guides to the correct position for
the size of the paper you are loading.
d
Insert the tray.
e
Print the document.
Is the print crooked or skewed?
Step 2
a
Check if you are printing on a supported paper.
b
Print the document.
Is the print crooked or skewed?
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
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