Source Technologies ST9917 User Manual page 158

Troubleshoot a problem
Action
Step 2
a
Make sure that the printer IP address is correct.
Notes:
•
View the IP address on the home screen.
•
An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
b
Access the EWS.
Can you open the EWS?
Step 3
a
Make sure that you installed a supported browser:
•
Internet Explorer version 11 or later
•
Microsoft Edge
•
Safari version 6 or later
•
Google Chrome
•
Mozilla Firefox version 24 or later
b
Access the EWS.
Can you open the EWS?
Step 4
a
Check if the network connection is working.
Note: If the connection is not working, then contact your
administrator.
b
Access the EWS.
Can you open the EWS?
Step 5
a
Make sure that the cable connections to the printer and print
server are secure. For more information, see the
documentation that came with the print server.
b
Access the EWS.
Can you open the EWS?
Step 6
a
Check if the web proxy servers are disabled.
Note: If the servers are disabled, then contact your
administrator.
b
Access the EWS.
Can you open the EWS?
TM
version 32 or later
Yes No
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Go to step 6.
solved.
The problem is Contact
solved. support.
157
customer