Source Technologies ST9917 User Manual page 130

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print mottled?
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 3
a
Replace the toner cartridge.
b
Print the document.
Is the print mottled?
Step 4
Check the status of the imaging unit.
From the home screen, touch Status/Supplies > Supplies.
Is the imaging unit near end of life?
Step 5
a
Replace the imaging unit.
b
Print the document.
Is the print mottled?
Paper curl
Yes No
Go to step 2. The problem is
solved.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. Contact
support.
Contact customer The problem is
support. solved.
129
customer