Page 1 ST9822 User's Manual PN 109327 11401A Granite Street | Charlotte, NC | 800.922.8501 | Sourcetech.com...
Page 2 Mono Laser Printer User's Guide September 2018 Machine type(s): 4064 Model(s): 210, 230, 235, 295, 410, 430, 435, 438, 495, 630, 635, 695, 830 and their equivalent models...
Page 3: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Attaching cables..............................11 Using the control panel................12 Panel with 2.4-inch LCD..........................12 Panel with touch-screen display........................13 Understanding the status of the power button and indicator light............
Page 4 Contents Supported paper types............................ 33 Supported paper weights..........................35 Printing......................38 Printing from a computer..........................38 Printing from a mobile device........................38 Printing from a ﬂash drive..........................39 Supported ﬂash drives and ﬁle types......................40 Conﬁguring conﬁdential jobs......................... 40 Printing conﬁdential and other held jobs..................... 41 Printing a font sample list..........................
Page 5 Contents Ordering parts and supplies...........................94 Replacing parts and supplies......................... 95 Moving the printer.............................113 Saving energy and paper..........................114 Clearing jams....................115 Avoiding jams..............................115 Identifying jam locations..........................117 Paper jam in trays............................. 119 Paper jam in door A............................119 Paper jam in door C............................122 Paper jam in the standard bin........................123 Paper jam in the multipurpose feeder......................124 Paper jam in the output expander.......................125...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer Front 406 mm (16 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 152 mm (6 in.) Rear 152 mm (6 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11 Learning about the printer Fully‑conﬁgured model Hardware option Alternative hardware option 4‑bin mailbox • Output expander • High‑capacity output • Staple ﬁnisher • Staple, hole punch ﬁnisher Optional 2100‑sheet tray None Caster base None Optional 550‑sheet tray Optional 250‑sheet tray Staple, hole punch ﬁnisher •...
Page 12: Attaching Cables
Learning about the printer When using optional trays: • Always use a caster base when the printer is conﬁgured with a 2100‑sheet tray. • The 2100‑sheet tray must always be at the bottom of a conﬁguration. • A maximum of four optional trays may be conﬁgured with the printer. •...
Page 13: Using The Control Panel
Using the control panel Using the control panel Panel with 2.4-inch LCD Use the Display • View printer messages and supply status. • Set up and operate the printer. Select button • Select a menu option. • Save the changes in a setting. Arrow buttons •...
Page 14: Panel With Touch-Screen Display
Using the control panel Panel with touch-screen display Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Power button Turn on or turn off the printer.
Page 15: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 16: Customizing The Home Screen
Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 17: Configuring Eco-Settings
Setting up and using the home screen applications Conﬁguring Eco‑Settings From the home screen, touch Eco‑Settings. Conﬁgure Eco‑Mode or Schedule Power Modes. Apply the changes. Setting up Device Quotas You may need administrative rights to access the application. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 18: Managing Bookmarks
Setting up and using the home screen applications Note: For information on conﬁguring the application settings, see the Customer Support Administrator’s Guide. Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 19: Managing Contacts
Setting up and using the home screen applications Click Save. Notes: • You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks” on page • To manage folders, click Bookmark Setup. Managing contacts Adding contacts Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 20 Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Address Book.
Page 21: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 22 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 23 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. • Load letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing...
Page 24: Loading The 2100-Sheet Tray
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the left side of the tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. Insert the tray. From the control panel, set the paper size and paper type to match the paper loaded.
Page 25 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
Page 26 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
Page 27 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
Page 28 Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑sided printing Insert the tray.
Page 29: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. •...
Page 30: Linking Trays
Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the paper guide. One‑sided printing Two‑sided printing •...
Page 31: Paper Support
Paper support Paper support Supported paper sizes Paper sizes supported by the printer Paper size Standard Optional Multipurpose feeder Two‑sided 550‑sheet tray, 2100‑sheet tray printing optional 250‑ or 550‑sheet tray 210 x 297 mm (8.3 x 11.7 in.) A5 LEF 210 x 148 mm (8.3 x 5.8 in.) A5 SEF 148 x 210 mm (5.8 x 8.3 in.)
Page 32 Paper support Paper size Standard Optional Multipurpose feeder Two‑sided 550‑sheet tray, 2100‑sheet tray printing optional 250‑ or 550‑sheet tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.)
Page 33 Paper support Paper size Output 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.)
Page 34: Supported Paper Types
Paper support Paper size Output 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelopes 98.4 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.)
Page 35 Paper support Paper type Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet tray, 2100‑sheet tray optional 250‑ or 550‑sheet tray Rough/Cotton Custom Type [x] To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes.
Page 36: Supported Paper Weights
Paper support Supported paper weights Paper weights supported by the printer Paper type and weight Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet 2100‑sheet tray, optional tray 250‑ or 550‑sheet tray Plain paper or Bond ² 60–176 g/m grain long (16–47‑lb bond) Card stock ²...
Page 37 Paper support Paper weights supported by the output options or ﬁnishers Paper type and Output 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher weight expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Plain paper or Bond ² 60–176 g/m grain long (16–...
Page 38 Paper support Paper type and Output 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher weight expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Envelopes ² 60–105 g/m (16–28‑lb bond)
Page 39: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 40: Printing From A Flash Drive
Printing Tap Print, and then select a printer. Print the document. Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. •...
Page 41: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 42: Printing Confidential And Other Held Jobs
Printing Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing.
Page 43: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 44: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer • Accessibility Print •...
Page 45: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 46 Understanding the printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Note: This menu item appears only in some printer models. Disabled Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
Page 47 Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the port number of the primary SMTP server. E‑mail Setup Note: This menu item appears only in some printer models. Primary SMTP Gateway Port 1–65535 (25*) E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server.
Page 48 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup Note: This menu item appears only in some printer models. SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5...
Page 49 Understanding the printer menus Menu item Description E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display. E‑mail Setup Disable “SMTP server not set up” error Note: This menu item appears only in some printer models. Off* Error Prevention Set the printer to ﬂush blank pages or pages with partial prints...
Page 50 Understanding the printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
Page 51 Understanding the printer menus Menu item Description Eco-Mode Minimize the use of energy, paper, or specialty media. Off* Note: Setting Eco‑Mode to Energy or Paper may affect Energy printer performance, but not print quality. Energy/Paper Paper Schedule Power Modes Schedule the printer when to enter Sleep or Hibernate mode. Schedules Note: This menu item appears only in some printer models.
Page 52 Understanding the printer menus Menu item Description Speech Rate Set the Voice Guidance speech rate. Very Slow Note: This menu item appears only when a headphone or a speaker is Slow attached to the printer. Normal* Fast Faster Very Fast Rapid Very Rapid Fastest...
Page 53 Understanding the printer menus Menu item Description Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings. Tray Linking Automatic* Set the printer to show the Tray Insert message. Tray Conﬁguration Show Tray Insert Message Only for unknown sizes* Always...
Page 54 Understanding the printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 55 Understanding the printer menus Menu item Description Device Operations Enable an optional parallel port. Enable Optional Parallel Port Note: When set to On, the printer restarts. Off* Device Operations Let printservice read and edit values from the Embedded Web Server. Custom Supply Levels Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 56: Print
Understanding the printer menus Menu item Description Printer’s Location Identify the printer location. Maximum length is 63 characters. Contact Personalize the printer name. Maximum length is 63 characters. Export Conﬁguration File to USB Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB Export compressed log ﬁles to a ﬂash drive.
Page 57 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 58 Understanding the printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other 0–255 (30*) jobs in the print queue. Note: This menu item appears only when a printer hard disk is installed.
Page 59 Understanding the printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Brightness Adjust the brightness of the printed output. ‑6 to 6 (0*) Contrast Adjust the contrast of the printed output. 0 to 5 (0*) Gray Correction Adjust the contrast enhancement applied to images.
Page 60 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 61 Understanding the printer menus Menu item Description Scale to Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Note: An asterisk (*) next to a value indicates the factory default setting. PostScript Menu item Description...
Page 62 Understanding the printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100 (10*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Lines per Page...
Page 63 Understanding the printer menus Menu item Description Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds. On* (90) Note: An asterisk (*) next to a value indicates the factory default setting. HTML Menu item Description...
Page 64: Paper
Understanding the printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Conﬁguration Menu item Description Default Source...
Page 65 Understanding the printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 66: Usb Drive
Understanding the printer menus USB Drive Note: This menu appears only in some printer models. Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper...
Page 67: Network/Ports
Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Note: For Multipurpose Feeder to appear, set Conﬁgure MP to Cassette from the Multipurpose Feeder Paper menu.
Page 68 Understanding the printer menus Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 69 Understanding the printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer. Auto* Note: This menu item appears only when the Wireless Security Open Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure Wi‑Fi connection.
Page 70 Understanding the printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 71 Understanding the printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Server Address IPv6 Assign the IPv6 address.
Page 72 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 73 Understanding the printer menus Menu item Description DDNS TTL Specify the current DDNS settings. 300‑31536000 (3600*) Default TTL 5‑254 (254*) DDNS Refresh Time 300‑31536000 (604800*) Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address.
Page 74 Understanding the printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 75 Understanding the printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure...
Page 76 Understanding the printer menus Menu item Description LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job request.
Page 77 Understanding the printer menus Menu item Description Timeout for HTTP/FTP Specify the amount of time before the server connection stops. Requests 1–299 (30*) Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 78 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: Auto* • When set to On, the printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. •...
Page 79: Security
Understanding the printer menus Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection. Show PSK on Setup Page Show the PSK on the Network Setup Page.
Page 80 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menus. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 81 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Default Login Methods Menu item...
Page 82 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 83 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 84 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 85 Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 86 Understanding the printer menus LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Disk Encryption Note: This menu appears only when a printer hard disk is installed. Menu item Description Status Determine whether Disk Encryption is enabled. Enabled Disabled Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen. Note: Enabling disk encryption erases all contents in the hard disk.
Page 87: Reports
Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides full access control to users who are not logged in.
Page 88: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Help Menu item Description...
Page 89: Securing The Printer
Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 90: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the control panel, navigate to: Settings > Security > Disk Encryption > Start encryption For non-touch-screen printer models, press to navigate through the settings.
Page 91 Securing the printer Erase the content of any installed printer memory in the following circumstances: • The printer is decommissioned. • The printer hard disk is replaced. • The printer is moved to a different department or location. • The printer is serviced by someone from outside your organization. •...
Page 92: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 93 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 94: Cleaning The Printer
Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. • If the computers are conﬁgured to use the network name instead of an IP address, then do not change the conﬁguration.
Page 95: Ordering Parts And Supplies
Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 96: Replacing Parts And Supplies
Maintaining the printer From the Supplies menu, click Custom Supply Notiﬁcations. Select a notiﬁcation for each supply item. Apply the changes. Replacing parts and supplies Replacing the toner cartridge Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 97 Maintaining the printer Unpack the new toner cartridge, and then shake it to redistribute the toner. Insert the new toner cartridge. Close the door. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 98 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 99 Maintaining the printer Remove the packing material. Insert the new imaging unit. Insert the toner cartridge. Close the door. Replacing the fuser Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 100 Maintaining the printer Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Unlock the fuser. Remove the used fuser. Unpack the new fuser.
Page 101 Maintaining the printer Insert the new fuser until it clicks into place. Lock the fuser. Close the door.
Page 102 Maintaining the printer Replacing the hot roll fuser Remove the standard bin cover. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 103 Maintaining the printer Unlock the hot roll fuser. Remove the used hot roll fuser. Unpack the new hot roll fuser. Insert the new hot roll fuser until it clicks into place. Lock the hot roll fuser. Close the door.
Page 104 Maintaining the printer Install the standard bin cover. Replacing the transfer roller Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 105 Maintaining the printer Remove the toner cartridge. Remove the imaging unit. Remove the used transfer roller. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 106 Maintaining the printer Unpack the new transfer roller. Insert the new transfer roller until it clicks into place.
Page 107 Maintaining the printer Insert the imaging unit. Insert the toner cartridge. Close the door. Replacing the pick roller Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 108 Maintaining the printer Remove the used pick roller. Unpack the new pick roller. Install the new pick roller. Insert the tray. Replacing the pick roller in the multipurpose feeder Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 109 Maintaining the printer Remove the used pick roller. Unpack the new pick roller.
Page 110 Maintaining the printer Install the new pick roller. Close the multipurpose feeder.
Page 111 Maintaining the printer Replacing the staple cartridge in the staple ﬁnisher Open door F. Remove the staple cartridge holder. Remove the empty staple cartridge.
Page 112 Maintaining the printer Insert the new staple cartridge. Insert the staple cartridge holder. Close the door. Replacing the staple cartridge in the staple, hole punch ﬁnisher Depending on the staple cartridge to replace, open either door F or door G.
Page 113 Maintaining the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Insert the new staple cartridge. Insert the staple cartridge holder. Close the door.
Page 114: Moving The Printer
Maintaining the printer Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 115: Saving Energy And Paper
Maintaining the printer Saving energy and paper Conﬁguring the power save mode settings For non-touch-screen printer models, press to navigate through the settings. Eco‑Mode From the control panel, navigate to: Settings > Device > Power Management > Eco‑Mode Select a setting. Sleep mode From the control panel, navigate to: Settings >...
Page 116: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 117 Clearing jams Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin.
Page 118: Identifying Jam Locations
Clearing jams • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. •...
Page 119 Clearing jams Jam locations Finisher or output option bin Standard bin Door A Multipurpose feeder Trays Finisher or output option rear door • Door H • Door K • Door L • Door N • Door P Door C Stapler door •...
Page 120: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 121 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 122 Clearing jams Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit. Insert the imaging unit.
Page 123: Paper Jam In Door C
Clearing jams Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 124: Paper Jam In The Standard Bin
Clearing jams • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 125: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 126: Paper Jam In The Output Expander
Clearing jams Paper jam in the output expander Open door K. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the high‑capacity output expander Open door L. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 127: Paper Jam In The 4-Bin Mailbox
Clearing jams Close the door. Paper jam in the 4‑bin mailbox Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 128: Paper Jam In The Staple Finisher
Clearing jams Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple ﬁnisher Paper jam in door H Open door H. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 129: Paper Jam In The Staple, Hole Punch Finisher
Clearing jams Close the door. Paper jam in the staple ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple, hole punch ﬁnisher Paper jam in door P Open door P. Remove the jammed paper.
Page 130: Staple Jam In The Staple Finisher
Clearing jams Close the door. Paper jam in the staple, hole punch ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Staple jam in the staple ﬁnisher Open door F.
Page 131 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 132 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 133: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch ﬁnisher Depending on the staple jam location, open either door F or door G. Remove the staple cartridge holder.
Page 134 Clearing jams Remove the loose staples. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 135 Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door.
Page 136: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 137 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 138: Hardware Options Problems
Troubleshooting Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings. Check the ﬁrst section of the page and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning.
Page 139: Issues With Supplies
Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 140: Paper Feed Problems
Troubleshooting Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver unpredictable results if third-party supplies or parts are used.
Page 141 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the printer control panel, navigate to: Settings > Print > Layout > Collate For non-touch-screen printer models, press to navigate through the settings. Set Collate to On.
Page 142 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.
Page 143: Printing Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notiﬁcations > Jam Content Recovery For non-touch-screen printer models, press to navigate through the settings. Select On or Auto, and then apply the changes. Print the document.
Page 144 Troubleshooting Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 145 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Replace textured paper with plain paper. Print the document. Is the print dark? Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Page 146 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly? Step 2 Contact customer...
Page 147 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
Page 148 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does gray background appear on prints? Step 3 Go to step 4.
Page 149 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 150 Troubleshooting Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer solved.
Page 151 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 152 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 153 Troubleshooting Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 154 Troubleshooting Action Step 6 Go to step 7. Contact customer support. Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Is the imaging unit near end of life? Step 7 Contact customer The problem is support.
Page 155 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 156 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3. The problem is solved.
Page 157 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 158 Troubleshooting Action Step 4 Contact customer Go to step 5. support. Check the imaging unit for signs of damage. Is the imaging unit free from damage? Step 5 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Is the printer printing solid black pages? Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages.
Page 159 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 160 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 161 Troubleshooting Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
Page 162 Troubleshooting Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 163 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 164 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 165 Troubleshooting Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 166 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 167 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Page 168 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 169 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 170 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 171 Troubleshooting Action Step 9 Contact customer The problem is support. solved. Add more printer memory. Print the document. Is the printer printing slow? Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer.
Page 172 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 173: Contacting Customer Support
Troubleshooting Adjusting toner darkness From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non-touch-screen printer models, press to navigate through the settings. Adjust the setting. Apply the changes. Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2.
Page 174: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS • Printer hard disk • Internal solutions port – Parallel 1284‑B Interface Card –...
Page 175 Upgrading and migrating Install any supported internal options. For more information, see the documentation that came with the option. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 176 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 177 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 178 Upgrading and migrating Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet.
Page 179 Upgrading and migrating Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 180 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
Page 181 Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
Page 182 Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 183 Upgrading and migrating Close the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 184 Upgrading and migrating Installing the 2100‑sheet tray CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 185 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 186 Upgrading and migrating Installing the 4‑bin mailbox CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer. Turn off the printer.
Page 187 Upgrading and migrating Install the mailbox on the printer. • A maximum of three mailboxes may be conﬁgured with the printer. • If conﬁgured with the output expander, then the mailbox and output expander may be installed in any order. Connect the power cord to the printer, and then to the electrical outlet.
Page 188 Upgrading and migrating Installing the output expander or high‑capacity output expander CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer.
Page 189 Upgrading and migrating Install the option on the printer. In conﬁguration with two or more hardware options: • The output expander is the only option that can be placed on top of the high‑capacity output expander. • The high‑capacity output expander must always be at the bottom. Connect the power cord to the printer, and then to the electrical outlet.
Page 190 Upgrading and migrating Installing the staple ﬁnisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer. Turn off the printer.
Page 191 Upgrading and migrating Install the staple ﬁnisher on the printer. If conﬁgured with two or more optional hardware options, then the staple ﬁnisher must always be on top. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 192 Upgrading and migrating Installing the staple, hole punch ﬁnisher CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer. Turn off the printer.
Page 193 Upgrading and migrating Install the ﬁnisher on the printer. The ﬁnisher must not be combined with any other output options. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 194: Software
Upgrading and migrating Software Supported operating systems Using the software CD, you can install the printer software on the following operating systems: • Windows 10 • Windows 8.1 • Windows Server 2012 R2 • Windows Server 2012 • Windows 7 SP1 •...
Page 195: Firmware
Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 196 Upgrading and migrating For more information on updating the device ﬁrmware, contact your sales representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle. Apply the changes.
Page 197: Notices
Notices Notices Product information Product name: Mono Laser Printer Machine type: 4064 Model(s): 210, 230, 235, 295, 410, 430, 435, 438, 495, 630, 635, 695, 830 and their equivalent models Edition notice September 2018 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 198 Notices Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 56 (4064-830); 57 (4064-210, 4064-230, 4064-235, 4064-295, 4064-410, 4064-430, 4064-435, 4064-438, 4064-495); 58 (4064-630, 4064-635, 4064-695) Ready 28 (4064-830); 14 (4064-210, 4064-230, 4064-235, 4064-295, 4064-410, 4064-430, 4064-435, 4064-438, 4064-495, 4064-630, 4064-635, 4064-695)
Page 199 Notices Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Page 200 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output 800 (4064-830); 670 (4064-295, 4064-210, from electronic inputs.
Page 201 Notices time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy. Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely.
Page 202 Notices Industry Canada (Canada) Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.
Page 203 Notices Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: EU statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.
Page 204 Notices Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 232–3000 E-mail: regulatory@lexmark.com Industry Canada compliance statement This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Page 205 Notices STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International, Inc., Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-speciﬁc warranty information that came with your product.
Page 206 Notices As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Page 207 Notices This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneﬁciaries of this limitation. Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you.
Page 208: Index
Index Index cleaning the printer 93 creating folders Numerics clearing jam for bookmarks 17 2100‑sheet tray in door A 119 crooked print 154 installing 183 in door H 127 Customer Support loading 23 in door N 126 using 16 4‑bin mailbox in high‑capacity output customer support installing 185...
Page 209 Index erasing non‑volatile memory 88 high‑capacity output expander erasing printer hard disk installing 187 jams memory 88 home screen avoiding 115 erasing printer memory 88, 89 customizing 15 jams, clearing erasing volatile memory 88 showing icons 15 in the standard bin 123 Ethernet port 11 using 14 exporting a conﬁguration ﬁle...
Page 210 Index Miscellaneous 85 notices 196, 197, 199, 200, 203 print driver Mobile Services hardware options, adding 194 Management 85 print jobs not printed 170 Network 87 Print Quality Test Pages 87 operating systems Network Overview 66 print quality troubleshooting supported 193 Notiﬁcations 45 blank pages 142 optional card...
Page 211 Index printer connectivity in high‑capacity output showing icons on the home checking 137 expander 125 screen 15 printer hard disk in mailbox bin 126 skewed print 154 encrypting 89 in the duplex unit 122 sleep mode installing 177 in the fuser 122 conﬁguring 114 printer hard disk memory 89 in the multipurpose feeder 124...
Page 212 Index envelope seals when using Customer Support 16 printing 139 using Display Customization 15 incorrect margins 149 using QR Code Generator 16 jammed pages are not using the control panel reprinted 142 panel with 2.4‑inch LCD 12 job prints from the wrong touch‑screen display 13 tray 172 using the home screen 14...

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