Source Technologies ST9917 User Manual page 129

Troubleshoot a problem
Action
Step 5
a
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light. Extended exposure to light can cause print
quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
b
Firmly shake the imaging unit to redistribute the toner.
c
Insert the imaging unit.
d
Turn off the printer, wait for 10 seconds, and then turn on the
printer.
e
Print the document.
Is the print light?
Step 6
a
Check the status of the toner cartridge.
From the home screen, touch Settings > Reports > Device >
Device Statistics.
b
From the Supply Information section of the pages printed,
check the status of the toner cartridge.
Is the toner cartridge near end of life?
Step 7
a
Replace the toner cartridge.
b
Print the document.
Is the print light?
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes No
Go to step 6. The problem is
solved.
Go to step 7. Contact
support.
Contact customer The problem is
support. solved.
128
customer