Source Technologies ST9917 User Manual page 121

Troubleshoot a problem
Action
Step 2
a
Remove any packing material that is left on the imaging unit.
1
Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so
may affect the quality of future print jobs.
2
Check the imaging unit for signs of damage, and replace if
necessary.
Note: Make sure that the photoconductor drum contact is
not bent or out of place.
3
Firmly shake the imaging unit to redistribute the toner.
4
Insert the imaging unit, and then insert the toner cartridge.
b
Print the document.
Is the printer printing blank or white pages?
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the home screen, touch Status/Supplies > Supplies.
b
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes No
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
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