Source Technologies ST9917 User Manual page 143

Troubleshoot a problem
Action
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
a
Open the Printing Preferences dialog.
b
From the Print and Hold tab, click Use Print and Hold, and then
click Keep duplicate documents.
c
Enter a PIN, and then save the changes.
d
Send the print job.
For Macintosh users
a
Save and name each job differently.
b
Send the job individually.
Are the documents printed?
Step 4
a
Delete some held jobs to free up printer memory.
b
Print the documents.
Are the documents printed?
Step 5
a
Add printer memory.
b
Print the documents.
Are the documents printed?
Job prints from the wrong tray or on the wrong paper
Action
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Yes No
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
Yes No
Go to step 2. Load the correct
paper size and paper
type.
142
customer