Source Technologies ST9917 User Manual page 131

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the paper curled?
Step 2
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the paper curled?
Step 3
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded.
•
You can also change the settings from the printer control
panel.
b
Print the document.
Is the paper curled?
Step 4
a
Remove paper from the tray, and then turn over the paper.
b
Print the document.
Is the paper curled?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper curled?
Step 6
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported one.
b
Print the document.
Is the paper curled?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Go to step 6. The problem is
solved.
Contact customer The problem is
support. solved.
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