Source Technologies ST9917 User Manual page 133

Troubleshoot a problem
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If ther cartridge is not supported, then install a
supported one.
b
Print the document.
Is the printer printing solid black pages?
Step 2
a
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
c
Insert the imaging unit.
d
Print the document.
Is the printer printing solid black pages?
Step 3
Check the imaging unit for signs of damage.
Is the imaging unit free from damage?
Step 4
a
Replace the imaging unit.
b
Print the document.
Is the printer printing solid black pages?
Text or images cut off
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer Go to step 4.
support.
Contact customer The problem is
support. solved.
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