Troubleshooting; Common Problems And Troubleshooting - Infineon EVAL PMG1 S3 DUALDR User Manual

EVAL_PMG1_S3_DUALDRP Evaluation Kit user guide

Troubleshooting

6 Troubleshooting
6.1

Common problems and troubleshooting

Table 16 lists common problems and troubleshooting methods that may be encountered during operation in
the Kit operation section.
Common issues, causes, and solutions
S. No. Issue
1 The EVK USB PD Type-C port
does not enter PD contract
2 Connection to PMG1-S3 is
unsuccessful using KitProg3
3 The USB PD Type-C port only
makes a 5 V contract.
4 An EPR Type-C power
adapter is connected to the
USB PD Type-C port of the
EVK, but does not enter a PD
contract greater than 100 W.
5 The EVK is in Operational
mode and power is
connected to the DC input,
but the PD port does not
supply power.
User guide
Possible cause
The power selection jumper
may not be set to the correct
setting.
PMG1-S3 may not be
powered.
The Type-C device
connected to the port only
supports 5 V contract.
The Type-C cable used does
not support EPR.
The jumper (J16/J17) that
connects the on-board PD
regulator output to the Type-
C VBUS is incorrectly set.
39
Possible solution(s)
Set the power selection jumper to
Operational mode (1-2).
If the power selection jumper is in
Operational mode (1-2), verify that
the kit is powered externally via J11
or J12 or alternatively set the power
selection jumper to Programming
mode (2-3)
Connect a Type-C device that
supports PDOs greater than 5 V.
Connect a Type-C cable that supports
extended power range (EPR – up to
140 W).
Set the jumper position to the default
jumper settings (1-2, 3-4, 5-6).
002-38187 Rev. *B
2024-09-23