The Three Tiers Of The Nexeo Platform - HME NEXEO Instruction Manual

The Three Tiers of the NEXEO Platform.

This guide covers all features offered by the NEXEO | HDX system. However, the features available
are dependent on which tier you have purchased. Table 1.1 shows the features available with each
tier. Each tier also has two drive-thru lane configurations: Single Lane or Dual Lane (Dual Lane in-
cludes Dual Lane, Y-Lane, and Tandem Lane setups).
NEXEO | Core
Includes:
• Second-generation wideband
HD audio
• Touchscreen interface
• Improved message center
• Simplified headset pairing
• At-a-glance system health diag-
nostics
• HME CLOUD® connectivity
• System updates
• Settings and controls con-
sistency
• Device support
Grayed-out or unavailable features: Depending on your tier subscription, some features may not
be available. When you tap/click on an unavailable feature, a dialog box like the one in Fig. 1.5 will
appear. In this example, the subscription only covers a Single Lane. If your store expands to include
another lane, you can request a subscription upgrade to enable the Dual Lane configuration. Follow
the prompt in the dialog box to upgrade. System tiers are also covered in the Help chapter of this
guide (see "System Tiers" on page 37).
2
NEXEO
Includes all the features of NEXEO
Core, plus:
• Enhanced crew communication
• Crew profiles
• Crew communication
• 1:1 communication
• Hands-free voice commands
• Integrated ZOOM Nitro® alerts
• Support for larger store formats
• Expanded range and cov-
erage
• Expanded safety options
• Text and Connect capability
Table 1.1
Fig. 1.5
NEXEO | Pro
Includes all the features of NEXEO
Core and NEXEO, plus:
• VAIO-ready platform uniquely
designed to provide the best
bot audio experience (VAIO is
a Voice AI Ordering system that
uses a bot instead of a person to
handle drive-thru orders)
• Seamless integration with
third-party store systems to
provide actionable alerts in
real-time
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