Additional Troubleshooting - HME NEXEO Instruction Manual

Additional Troubleshooting

If your system malfunctions, a red indicator on the HOME screen will alert you to where the prob-
lem is (see color-code definitions below). If it cannot be fixed via the HOME screen, try resetting the
system component in question via the Base Station. For example, if the problem is the Speaker/Mic
Posts:
1. Select SYSTEM from the sidebar menu.
2. Log in to the system.
3. Select the TROUBLESHOOTING tab.
4. Choose Speaker/Mic Posts from the drop-down list.
5. Tap on the Restart Speaker/Mic Post button and follow the prompts to reset.
Or, try resetting the system:
1. Select SYSTEM from the sidebar menu.
2. Log in to the system.
3. Select the TROUBLESHOOTING tab.
4. Choose Base Station from the drop-down list.
5. Tap on the Restart Base Station button and follow the prompts to reset.
Electrical Power Outage: If your system fails to function properly after an electrical power outage,
power the system off by unplugging the AC power adapter from their electrical outlets. Wait a few
seconds, then plug them back in and power the system back on.
A red indicator like this one doesn't always indicate a failure. It may indicates that the fea-
ture/component is offline, inactive or possibly something else requiring corrective action. In
this example there are no headsets detected, a headset needs to be turned on and paired
for this marker to turn green. Tapping on the indicator will also reveal more details.
A red indicator like this one indicates a critical system failure, and requires immediate
attention. In this example the Transceiver has failed, which might be caused by a dis-
connected or failed Ethernet cable or a loss of power. The system cannot function in this
condition until the failure is resolved.
A yellow indicator indicates an intermediate or transitional state such as scanning or an
alert. When the Base Station is turned on, reset, or receives an upgrade, the transceiver
indicator initially turns yellow as it scans the area for available channels before turning
green. This can take a few minutes.
A gray indicator like this one indicates that no AC70 Smart Battery Charger is sensed.
Plug in the AC70 and position it within 10 feet (3 m) of the Base Station for it to turn green.
Note: this marker is not red because the AC70 can function independently and does not
require a Base Station connection to be functional.
A red exclamation mark like this indicates a new firmware update is available.
If you cannot resolve problems with the information presented here, please contact HME Technical
Support at 1-800-848-4468.
© 2024 HM Electronics, Inc. All rights reserved.
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