Voice Commands - HME NEXEO Instruction Manual

Voice Commands

This option allows headset users to operate their headset using voice commands instead of having
to touch the headset keypad to do so. The following table provides you with a list of available voice
commands. All voice commands must be initiated by the command "OK NEXEO" followed (within ten
seconds) by a specific command prompt listed in Table 1.5.
NOTE: Voice commands are not available with NEXEO | Core. To upgrade, see "System Tiers"
on page 37. Voice commands must also be enabled on the base station in order to
use this option. See Voice Commands under System "Settings" on page 27.
When the OK NEXEO command is initiated, the Status and Boom LEDs illuminate
white; you then have approximately 10 seconds to continue with the command. If no
command is issued within this time frame, you'll receive an error tone. You will then
need to repeat the entire command again.
How to:
Begin conversation with Lane 1 customer OK NEXEO, talk to Lane 1
Begin conversation with Lane 2 customer OK NEXEO, talk to Lane 2
Change to listen only to Lane 1 group
Change to listen only to Lane 2 group
Set volume level*
Increase volume*
Decrease volume*
Change to the opposite lane's group
Person-to-Person call**
E.g., OK NEXEO, call Jane
Call a specific group/position***
E.g., OK NEXEO, call Front Counter
* Volume up and Volume down commands increase or decrease the volume one level at a time. But
you can also use a numerical value to jump to a desired level. The valid audible range is 1 - 15,
with 1 being the quietest and 15 being the loudest. 0 is mute.
** The person you are calling must be enrolled in the Crew Profile directory and wearing a head-
set. See Fig. 1.22 for example. You cannot call an individual if they are using the headset but not
enrolled (i.e., the user selected "Continue as guest" when pairing). First names, last names, or full
names can be used. For example, if there are two crew members with the same first name, then
the headset will prompt you to use the last name of the person you wish to talk to. The receiver
must tap the Action key (
Action key ( and exit this state.
)
*** The group you are calling must be an active position in the restaurant and have headset wearers
enrolled in that group (see example in Fig. 1.23, which has three active positions listed: Drive-Th-
© 2024 HM Electronics, Inc. All rights reserved.
Voice Command Table
Say:
OK NEXEO, Lane 1
OK NEXEO, Lane 2
OK NEXEO, volume # (1-15)
OK NEXEO, volume up
OK NEXEO, volume down
OK NEXEO, change lane
OK NEXEO, Call [name of per-
son]. - Tap
OK NEXEO, Call [name of posi-
tion]. - Tap
Table 1.5
on their headset to answer. To end the call, either person can tap the
)
Status LED
Flashes Green
Flashes Red
Solid Green
Solid Red
No effect
No effect
No effect
Solid Red
when switching to
lane 2
Solid Green
when switching to
lane 1
Solid White
to answer/exit
Flashes Green
to respond/exit and Red
1
Boom LED
Flashes Green
Flashes Red
Solid Green
Solid Red
No effect
No effect
No effect
Solid Red
when switching to
lane 2
Solid Green
when switching to
lane 1
Solid White
Flashes Green
and Red
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