Troubleshooting - HME NEXEO Instruction Manual

Troubleshooting

Problem
The Base Station is off (blank
screen)
The Base Station is on but not
responsive to certain actions
The entire HOME screen is not
responsive to touch
The headset does not power on
The headset does not pair
The headset has no sound
Headset communication is chop-
py or drops off
Headset Battery will not charge
38
The Base Station does not have a power on/off button; it turns on auto-
matically once it is plugged into a live wall outlet.
Verify the power adapter is plugged into a live wall outlet.
Verify the power cable is properly terminated to J1 on the Base Station
PCBA and that there is power from the power adapter to this end of the
cable (illuminated LEDs on the PCBA indicate there is power to the base
station).
Log in to the base station, go to SYSTEM, click on the troubleshooting tab,
select from the menu and try restarting the component that is not respon-
sive. Restarts can take several minutes to complete.
Try a hard reset by unplugging the power cord from the wall outlet. Wait a
few seconds and then reconnect power. Reboots can take several minutes
to complete.
Verify the BAT70 battery is fully charged and not dead (verify charge status
using the AC70)
Verify the BAT70 battery is inserted correctly and properly docked (you
should hear an audible click when it is properly inserted and securely
seated).
Verify the Power button depresses when pressed.
Verify the battery contacts in the headset battery holder and on the battery
are clean and free of debris.
Verify the battery is the correct type (only HME BAT70 batteries are valid,
the battery is labeled on the back),
Verify the headset has a sufficiently charged battery and that the headset is
powered on (the headset status LED illuminates).
Hold the headset steady, centered, flush against the headset pairing ring.
Movement and proximity can cause pairing failures.
Verify the headset is on and the headset is paired.
Verify the headset is within range of the transceiver
Press and hold the volume up button on the headset keypad. An audible
beep becomes louder as volume increases.
Headsets have an effective range. Move the headset to within range of the
transceiver. Also, verify headset has a charged battery.
Large objects can also disrupt signal propagation. Try moving to a differ-
ent location or within line of sight of the transceiver.
Verify the charger is plugged in and on (port status LED is illuminated).
Verify the battery is the correct type (BAT70).
Verify the battery is docked correctly in the port (the battery is keyed, so
it can only be inserted one way. It should not be forced into the charging
port).
Verify the battery and charger contacts are clean and free from debris,
contaminants, or obstructions.
Verify the battery is not dead. Batteries have a lifespan. They will eventu-
ally die and will need to be replaced. The Base Station monitors battery
charge cycles and informs you when to replace a battery.
Solution
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