Chapter 7 - Aot - HME NEXEO Instruction Manual

Chapter 7 - AOT

NOTE:
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AOT (Automated Order Taking): Is a store-level functionality that uses a BOT to take customer orders
in the drive-thru so that staff are available to perform other roles in the restaurant. NEXEO has built-in
support for AOT to work seamlessly together if a store chooses to implement this technology. NEXEO
AOT support is disabled by default and can only be enabled by an installer.
If AOT is enabled, the user will notice additional feature specific messages present in the Message
Center. For example, see Fig. 7.1, the first four entries under the MESSAGES tab show how AOT
messages are displayed. These messages are present to support BOT Escalation. These messages
cannot be modified as they are critical to the operation of NEXEO with a store AOT system.
BOT Escalation: When the BOT is not able to understand the intention of the QSR customer or the
language spoken is not supported, it sends an escalation request to indicate to crew members that
assistance is needed. The crew will then touch the appropriate lane on the headset to connect and
finish the order.
Crew-Takeover: When a crew member presses lane 1 or 2 on their headset, a crew takeover signal
is sent to the BOT to indicate that the order will be taken by the crew member.
If your store uses AOT and you require assistance using it on your NEXEO | HDX system, please
contact HME technical support at 1-800-848-4468.
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AOT is only available for customers with a NEXEO Pro subscription.
AOT (Automated Order Taking) also requires a connection with a service provider.
Please contact your brand/chain or store administration for further information.
Fig. 7.1
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