HME NEXEO HDX User Manual
Crew communication platform
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Also See for NEXEO HDX:
- Installation manual (52 pages) ,
- Quick reference installation manual (7 pages) ,
- Quick start manual (4 pages)
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Troubleshooting
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Summary of Contents for HME NEXEO HDX
- Page 1 NEXEO | HDX™ Crew Communication Platform User’s Guide HM ELECTRONICS, INC. HME# PUB-00083 2848 Whiptail Loop, Carlsbad, CA 92010 USA Rev B 02/11/22 Phone: 1-800-848-4468 Fax: 858-552-0172 Website: www.hme.com Email: support@hme.com...
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Page 3: Battery Disposal
Turn the volume down if you can’t hear people speaking near you. Battery Disposal HME cares about the environment. Please consult the laws and regulations within your municipality regarding the proper disposal of expired or discarded batteries. Regulatory & Compliance See the - Regulatory, Compliance &... -
Page 4: Patent Information
Patent Information The NEXEO | HDX™ Wireless System is covered by the following US patents: 10,826,765 10,756,973 10,756,972 10,520,629 10,484,241 10,263,843 10,024,993 9,917,731 9,885,799 9,639,906 9,408,022 Additional patents are pending. iv iv © 2022 HM Electronics, Inc. All rights reserved. -
Page 5: Table Of Contents
Table of Contents Important Safety and Usage Information ........iii Battery Disposal ................iii Regulatory & Compliance ............iii Patent Information ..............iv Chapter 1 - NEXEO | HDX™ Overview ..........1 Equipment ..................1 The Home Screen .................2 Smart Battery Charger (AC70) Overview .........5 Headset (HS7000) Overview ............7 Voice Commands ................8 Navigating the Screen ..............9... - Page 6 The screenshots used in this guide are only for illustrative purposes. The data and values displayed are simulated and do not reflect actual data from a real store or restaurant. HME is not responsible for equipment malfunctions due to errors made in other language translations based upon the original English version.
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Page 7: Chapter 1 - Nexeo | Hdx™ Overview
Chapter 1 - NEXEO | HDX™ Overview Congratulations on your investment! You are now equipped with the best wireless system available for your business needs. This system is designed for but not limited to Quick Service Restaurants (QSRs) and Stores that utilize a drive-thru. It delivers a clear, easy, and efficient way of communicat- ing with customers and employees. -
Page 8: The Home Screen
The Home Screen The interactive HOME screen provides you with a complete overview of your system at a glance. Innovative smart features enhance ease of use while color-coded indicators provide a quick visual status of a feature or component. Once your system is installed, it is initially configured by the installer to your specifications. - Page 9 Table 1.2 for details Alert: System alerts can be viewed here. Alert details include name, date, and time. Network: This provides you with your LAN (Local Area Network) and HME CLOUD status. Table 1.1 © 2022 HM Electronics, Inc. All rights reserved.
- Page 10 Fig. 1.7 shows the HOME screen with the sidebar menu on the left. A four-digit PIN is required to access most menu options (see “Permissions” on page 14 of this chapter). Each menu option is covered by a chapter in this guide as assigned here in Fig. 1.7. NEXEO | HDX ™...
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Page 11: Smart Battery Charger (Ac70) Overview
Smart Battery Charger (AC70) Overview Position the AC70 within 10 feet (3 m) of the Base Station to be detected Charging Ports (x4) Storage Ports (x4) AC70 BATTERY CHARGER FRONT VIEW NOTE: The four ports on the sides of the AC70 are for storage only, they do not charge batteries. - Page 12 Flashing Red = Incompatible battery Red/Yellow Flashing Red & Yellow (alternating)= Fault condition Table 1.2 HME cares about the environment. Please check with your municipal laws or guidelines for the proper disposal of dead lithium-ion batteries. © 2022 HM Electronics, Inc. All rights reserved.
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Page 13: Headset (Hs7000) Overview
Headset (HS7000) Overview The AIO HS7000 Headset (Fig. 1.11) is an all-in-one wireless headset. It uses one BAT70 lithium-ion battery. Under normal use, the headset will operate for approximately eight hours on a single battery charge and will alert you when the battery charge is low. HEADSET HEADSET Side View... -
Page 14: Voice Commands
Voice Commands This option allows headset users to operate their headset using audible commands instead of having to touch the headset keypad to do so. Voice commands must first be enabled on the base station in order to use this option. See Voice Commands under System “Settings” on page 24. The following table provides you with a list of available voice commands. -
Page 15: Navigating The Screen
Navigating the Screen Almost every option or feature displayed on the UI has a small icon next to it. This is a tooltip (see Fig. 1.12). When you tap or hover over this icon, an information dialog opens, defining what this option/feature is or does. - Page 16 On/Off Switches: Tapping on an OFF/ON switch turns it on (if its current status is off, or off if its cur- rent status is on). Fig. 1.15 shows two features, one in the OFF state, the other in the ON state). Fig.
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Page 17: Getting Started
Getting Started airing Before you can start using your system, you must first pair your headset with the Base Station. Pair- ing links the headset to the Base Station, allowing it to recognize your headset and communicate with it. Fig. 1.18 is the pairing screen on the Base Station Home screen, prompting you on how to pair your headset. - Page 18 BASE STATION Headset Sensor Solid Blue: Sensor idle until headset is sensed Headset Swirling Green Pairing Pairing in progress Ring Solid Green: Pairing Headset successful. Begin Pairing using headset Ring Fig. 1.20 Headset Swirling Red: Pairing Pairing unsuccessful. Try again Ring If your headset has a low battery, an onscreen alert ( ) prompts you to resolve the situation before...
- Page 19 When you check this box located below the DRIVE-THRU pane (see Fig. 1.21), you are automatically connected with a customer when they arrive at the order point. You are then automatically discon- nected when they leave the order point. The headset remains in this mode until the headset is pow- ered off and on again.
- Page 20 ermissions A four-digit PIN is required to access the sidebar menu options such as CREW, DRIVE-THRU, MESSAGE CENTER, and SYSTEM. The Store Manager receives this pin code upon installation. You can record it here: ______ 1. Tap LOG IN on the sidebar menu, which opens a dialog box and prompts you for a PIN. Fig.
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Page 21: Chapter 2 - Crew
Chapter 2 - Crew Only Installers and Managers can access and edit the features on this screen. Fig. 2.1 What is this screen for? This screen allows you to set up crew profiles for those using the system. 1. Tap on the blue + New Crew Profile button to begin. 2. - Page 22 Fig. 2.2 Fig. 2.3 To add another crew member tap on the + New Crew Profile button again. To Delete a profile, tap on the name of the profile you wish to delete and in the Crew Profile Detail window, tap on Delete Profile (see Fig. 2.2), a prompt will follow asking are you sure. Tap the “Yes, Delete”...
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Page 23: Chapter 3 - Drive-Thru
” if you would prefer to control this feature using an external on/off switch instead of controlling it here on the Base Station screen. (Con- tact HME Sales/Support if you wish to include an external switch with your system.) © 2022 HM Electronics, Inc. All rights reserved. -
Page 24: Volumes
Volumes Fig. 2.2 What is this screen for? This screen allows you to set volume levels for the speaker posts in your drive-thru. Individual controls can be used to adjust specific audio features. Move the slider knob to the left or right to decrease or increase the volume, respectively. CUSTOMER VOICE: This controls the inbound volume for the customer’s voice from the speaker post microphone at the drive-thru lane’s order point. -
Page 25: Chapter 4 - Message Center
Chapter 4 - Message Center Only Installers and Managers can access and edit the features on this screen. Messages Fig. 3.1 What is this screen for? This is the message center where all your messages are available in one location and can be enabled/disabled. Messages found here can be prerecorded messages or cus- tom messages you create (see “Audio Files”... - Page 26 3. AUDIO: Select an Audio file from the available list. Tap Next to move on. 4. SCHEDULE: Select a Schedule from the available list. Tap Next to move on. 5. DESTINATION: Select a Position or Destination from the available options (more than one option, or even all options can be chosen, tap on each one to select).
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Page 27: Schedule
Schedule Fig. 3.2 What is this screen for? This screen allows you to put together a schedule of features you have set along with a status of the feature, which can be adjusted here. New Schedule: Tap on the button to create a new schedule. Follow the prompts and fill in the appropriate fields. -
Page 28: Audio Files
Audio Files Fig. 3.3 What is this screen for? This screen provides a directory of prerecorded audio sounds but also allows you to import or record custom messages for use depending on your needs. The navy ribbon across the screen tells you how many total audio files there are and the recording time remaining if you wish to import more audio files or record custom messages. -
Page 29: Ceilings Speakers
Ceilings Speakers Fig. 3.4 What is this screen for? This is where you can adjust volume levels for the ceiling speakers. Individ- ual controls can be used to adjust specific audio features. Move the slider knob to the left or right to decrease or increase the volume, respectively. -
Page 30: Chapter 5 - System
Chapter 5 - System Only Installers and Managers can access and edit the features on this screen. Settings Fig. 4.1 What is this screen for? This screen gives you an overview of the entire system and is primarily used by the installer and technical support for maintenance and updates. Tap on the tab to open the drop-down list and select the option you wish to view. - Page 31 Store Hours: Open and Close times are recorded here. Click in the time field and use the adjustment counter to set. HME CLOUD: When set to ON, this screen shows your HME CLOUD connection details. While the Base Station can function without a registered account, customers are advised to register in order to get the most out of their system and receive updates.
- Page 32 Network: This provides you with protocol information concerning your network connection. DHCP: Dynamic Host Configuration Protocol allows a network administrator to supervise and distribute IP addresses from a central point. When the DHCP switch is ON, the system automatically populates the required fields. IP ADDRESS: Internet Protocol Address.
- Page 33 Detection Sensitivity: Set to a low value if you are having problems with ghost cars. Ghost cars are detection anomalies that occur when a vehicle is detected at one detection point but not detected at another. However, a lower detection threshold corresponds to slower detection at the risk of small fluctuations, resulting in missed detections.
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Page 34: Troubleshooting
Troubleshooting Fig. 4.2 What is this screen for? This screen provides you with system and component information that can help you troubleshoot when issues arise. Tap on the tab to open the drop-down list and select the option you wish to view. Base Station: This gives you a profile of your Base Station, including serial number and firmware version. -
Page 35: Updates
Updates Fig. 4.3 What is this screen for? This screen provides you with system updates for firmware versions, etc., regarding your individual system components (i.e., the Base Station, Remote Transceivers, and Speaker/Mic Posts). Tap on the tab to open the drop-down list and select the option you wish to view. If a new version of firmware is available, it will be listed here. -
Page 36: Chapter 6 - Help
What is this screen for? If you have questions concerning your system, you may find the answer by scanning this QR code with a smartphone camera. This lands you on the User Manual’s page of HME Support. NEXEO guides are located under NEXEO | HDX and can also be accessed by going to: https://www.hme.com/qsr/drive-thru-user-manuals/... -
Page 37: Troubleshooting
Verify the battery contacts in the headset battery holder and on the battery are clean and free of debris. Verify the battery is the correct type (only HME BAT70 batteries are valid, the battery is labeled on the back), The headset does not pair Verify the headset has a sufficiently charged battery and that the headset is powered on (the headset status LED illuminates). -
Page 38: Additional Troubleshooting
Base Station connection to be functional. A red exclamation mark like this indicates a new firmware update is available.. If you cannot resolve problems with the information presented here, please contact HME Technical Support at 1-800-848-4468. © 2022 HM Electronics, Inc. All rights reserved. -
Page 39: Firmware Updates
A red banner like this is a prompt requiring attention. This banner contains the path to the feature or field requiring attention. In this example, you are asked to go to the SETTINGS tab of the SYSTEMS screen. “Lane Settings” is found in the SETTINGS drop-down list. Once there, you will notice that the SPEAKER SELECTION field prompts you to “Select One.”... -
Page 40: Glossary Of Terms
Glossary of Terms Attenuation: Attenuation is a telecommunications term that refers to a reduction in signal strength commonly occurring while transmitting analog or digital signals over long distances. Attenuation is historically measured in dB, but it can also be measured in terms of voltage. AOT (Automated Order Taking): Is a store-level voice AI feature that uses a bot to take customer orders in the drive-thru so that staff are available to perform other roles in the restaurant. - Page 41 HME CLOUD: This is a remote server used by your system. It allows your system to access and store data via the internet. It also provides access to other systems in your network connected to the HME CLOUD. IP Address: Internet Protocol Address. A unique computer address that some electronic devices (such as computers or routers) use to identify and communicate with each other on a computer net- work.
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Page 42: Specifications
Tooltip: This is a pop-up tip box dialog that provides information or help for a feature, term, link, but- ton, or icon. Hovering over or tapping on an element that has a tooltip associated with it triggers the tooltip to appear. The tooltip caret points to or is centered on the element that triggered it. Specifications BS7000 Base Station... - Page 43 AC70 Smart Battery Charger Front Panel Four charging ports for BAT70 LED type: 4 x RGB, for port/battery charging status Side Panel Four storage ports for BAT70 (Storage ports do not charge) Temperature Operating Temperature range: 32°F - +104°F (0°C - +40°C) Storage: -40°F to +176°F (-40°C to +80°C) Humidity: 0 - 95%, non-condensing...
- Page 44 IB7000 Interconnect Box Power Supply Voltage: 48 VDC (powered from BS7000) Current: 0.331 A (max start up) Frequency Range Audio: 100 Hz to 7.4 kHz Powerline network over 48 VDC: 2 MHz – 67.5 MHz Power Nominal power with no audio: 5.2 W Maximum power at maximum volume: 22 W Front Panel Two adhesive strips for mounting to a vertical surface...
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Page 45: Chapter 7 - Aot
BOT to indicate that the order will be taken by the restaurant crew member. If your store uses AOT and you require assistance using it on your NEXEO | HDX system, please contact HME technical support at 1-800-848-4468. © 2022 HM Electronics, Inc. All rights reserved. - Page 46 NOTES © 2022 HM Electronics, Inc. All rights reserved.
- Page 47 © 2022 HM Electronics, Inc. All rights reserved.
- Page 48 Safety information can be found under NEXEO | HDX by scanning this QR code or going to: https://www.hme.com/qsr/drive-thru-user-manuals/ © 2022 HM Electronics, Inc. The HME logo and product names are registered trademarks or trademarks of HM Electronics, Inc. All rights reserved.
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