Troubleshooting - HME NEXEO Instruction Manual

Troubleshooting

Fig. 5.4
What is this screen for? Tap on the TROUBLESHOOTING tab. This screen provides you with system
and component information that can help you troubleshoot when issues arise. From the drop-down
list, select the option you wish to view. The information below covers the options in the Fig. 5.4 drop-
down list.
System Diagnostics: This provides you a breakout of your system components and feedback on the
health of your system. Click on Base Station, Network, Audio, Speaker/Mic Posts, or AOT for details.
See "System Diagnostics continued" for more information.
Base Station: This gives you a profile of your Base Station,
including serial number and firmware version. You can also restart
the Base Station from here without having to disconnect and
reconnect power. Press the Restart Base Station button, and this
prompt appears suggesting doing this after service hours since the
system may take several minutes to reboot.
Headsets: This lists all headsets connected to or disconnected
from the Base Station. Click on the More icon at the end of the row
and select View Details to see additional details for any listed
headset.
Speaker/Mic Posts: This gives you a profile of your Speaker/Mic,
including serial number and firmware version. You can also restart
the Speaker/Mic from here without having to disconnect and recon-
nect power. Press the Restart Speaker/Mic Post button, and a
prompt appears suggesting doing this after service hours since the
system may take several minutes to reboot.
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