RoboSense Ruby Plus User Manual page 40

Fault Phenomenon
The Product Has Frequent Data
Loss
Unable to Synchronize
GPS/PTP/gPTP Time
No Data Output After Passing
Through the Router
ROS Driver Displays a Fixed
Blank Area Rotating
Showing Point Cloud
RSView software outputs point
clouds as a single ray
Note:
If the above troubleshooting steps fail to resolve the issue, please contact
RoboSense for further assistance.
the MSOP type.
Confirm if there is a large number of other network packets
or network conflicts in the network;
Confirm if there are other network products sending a large
amount of data in broadcast mode, causing sensor data
blocking;
Confirm if the computer's performance and interface
performance meet the requirements;
Remove all other network products and directly connect to
the computer to confirm if data loss occurs.
Confirm if the synchronization mode has been switched to
the correct mode on the web page;
Under the GPS+PPS time synchronization mode:
Confirm if the GPS module's baud rate is 9600 bps, 8 data
bits, no parity bit, and 1 stop bit;
Confirm if the GPS module outputs 3.3V TTL or RS232
level;
Confirm if the 1PPS pulse is continuous and the wiring is
correct;
Confirm if the NMEA message format of GPRMC is
correct;
Confirm if the GPS module and interface box share the
same ground;
Confirm if the GPS module receives a valid fix;
Confirm if the GPS module is validly positioned (outdoors);
Under the PTP / gPTP time synchronization mode:
Confirm if the PTP / gPTP Master synchronization protocol
complies with the current PTP / gPTP protocol;
Confirm if the PTP / gPTP Master is working properly.
Close the DHCP function of the router or set the IP address
of the sensor to the correct IP address internally in the
router.
This phenomenon is normal. It occurs because the ROS
driver splits the data into fixed packages for frame display.
When
The blank part of the data will be displayed in the next
frame.
For Windows 10 systems, set RSView to run in Windows 7
compatibility mode to resolve the issue.
Ruby Plus User Guide
Table 17 (Continuation)
Solution
39