Fault Diagnosis - RoboSense Ruby Plus User Manual

6 Fault Diagnosis

This chapter lists some common problems encountered during the use of the product
and their corresponding troubleshooting methods. For details, refer to Table 17.
Fault Phenomenon
Red/Green Indicator Light on
the Interface Box
On/Flashing
The Product Motor Does Not
Rotate
The Product Keeps Restarting
During Startup
The Product Internally Rotates,
But There is No Data
Wireshark Can Receive Data,
But RSView Does Not Display
Point Cloud
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Table 17 Common Fault Troubleshooting Methods
Check if the connection line between the interface box and
is Not the power supply terminal is loose;
Check if the cable harness is damaged.
Check if the indicator light on the interface box is normal;
Check if the connection line between the interface box and
the power supply/product terminal is loose and if the cable
harness is damaged.
Check the input power connection and polarity;
Check if the voltage and current of the input power meet the
requirements (when 12V voltage is applied, the input
current should be ≥ 2A);
Check if the installation plane of the product is level or if
the screws on the bottom of the LiDAR are tightened too
tightly.
Check if the LiDAR emits light normally;
Check if the network connection is normal;
Confirm if the computer-side network configuration is
correct;
Use other software (such as Wireshark) to check if the data
is received;
Disable the firewall and other security software that may
block the network;
Check if the power supply is normal;
Try restarting the product.
Close the computer's firewall and run RSView through the
firewall;
Confirm that the computer's IP configuration matches the
destination address set in the product;
Confirm that the Sensor Network Configuration in RSView
is set correctly;
Confirm that the installation directory or configuration file
storage directory of RSView does not contain any Chinese
characters;
Confirm that the data packets received by Wireshark are of
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