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Symptom
Half of the printed page is
blank.
The printer prints the wrong
data, or it prints incorrect
characters.
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PRINTER PROBLEMS
Cause and Solution
• The page layout is too complex. Simplify the page
layout, and remove any unnecessary graphics from
the document.
• The page orientation setting may be incorrect.
Change the page orientation in the Print Setup
dialog box.
• The paper size and the software paper size
settings do not match. Load the correct paper in the
printer or change the software paper size settings
in the Print Setup dialog box.
• Scaling may be set to less than 100%. Change the
scaling setting in the Paper/Output dialog box.
• The parallel printer cable may be incorrect. Use or
replace the cable with an IEEE-1284 rated cable.
• The USB cable may be defective. Replace the
USB cable.
• The ink cartridge may be empty.
• The printer cable may be connected improperly.
Check the cable connection.
• There may be a problem with the printer driver
software. Exit Windows and reboot the computer.
Turn the printer off and on.
• (If used) The parallel printer cable may be
incorrect. Use or replace the cable with an IEEE-
1284 rated cable.
• (If used) The USB cable may be defective.
Replace with a new cable.
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Table of Contents
Troubleshooting
