Error Codes And Corresponding Solution; Reception Error Code (0001-0072) - Olivetti PF-P09 Service Manual

Field Service Ver. 1.1 May 2011

20.4 Error codes and corresponding solution

• The following tables contain the fax error codes. An error code can have more than one
definition (cause), and more than one solution.
NOTE
• <*1>: Please enter service mode to boost TX level of d-Color MF2400.
(SERVICE MODE
20.4.1

Reception error code (0001-0072)

(1) Error code: 0001
Definition Manual receive mode, nothing G3 signal received within 35 sec.
Solution 1.
2.
3.
4.
5.
6.
NOTE
• The default setting is "0" (DIS signal length = 8 bytes).
(2) Error code: 0003
Definition Received DIS after sending DIS signal.
Solution 1.
(3) Error code: 0013
Definition Can not receive carrier within 6 sec. after sending CFR in data phase C.
Solution 1.
2.
3.
(4) Error code: 0014
Definition Can not receive T.30 signal after sending FTT signal.
Solution 1.
2.
3.
4.
(5) Error code: 0016
Definition Receive DCN signal after sending FTT signal.
Solution 1.
2.
TX LEVEL)
Check whether the sender is the FAX machine or not.
Check whether the telephone line is connect correctly or not.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Boost the machine TX level. <*1>
Set SOFT SW21 [3] to "1" (DIS signal length = 4 bytes).
The cause is the sender does not place the original document correctly for fax-
ing.
Ask sender put the original document correctly and resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Boost the machine TX level. <*1>
Ask sender resend the FAX again.
Check the line condition whether is too noisy, if necessary, please replace a new
telephone line or contact your telecom service provider.
Boost the TX level of sender's machine.
Boost the machine TX level. <*1>
Ask sender resend the FAX again.
Print out the protocol report, and provide it to technical center, ask for analyzing
the information.
20. FAX ERROR
315