Troubleshooting - Xerox Document Centre 240 Reference Manual

Troubleshooting

The on-line support link enables a Service Technician to identify
most of the problems that will be encountered.
If a service call is required, information that is gathered through the
On-Line Support Link will provide the technician with a better
understanding of the problem and will help to identify the necessary
parts to fix the machine the first time. This ultimately reduces the
time that is required for an on-site service call.
If you experience a connection problem while using the On Line
Support Link, take the appropriate corrective measures. To verify
the fix solution, press the Run RDT Test button. If the test runs
successfully it will clear the fault.
The following table lists the fault codes and the necessary corrective
measures. If the problem persists contact the Xerox Welcome
Center.
Fault
Fault 21-300
System Software
unable to communicate
with modem
Fault 21-304
No dial tone at modem
Fault 21-708
Host modem doesn't
answer
Xerox Document Centre Reference Guide
Possible causes Solution
l l
Bad Modem
l
Bad Installation
l l
Bad telephone line
l
Bad telephone cord
l
l
Improper
installation
l l
Wrong Telephone
Number
programmed or
PBX Escape Code
Required
l
System Down
l
l
System Busy
System Tools
Contact the Xerox Welcome
Centre for further assistance.
Test the telephone line using a
telephone set.
Verify installation of the cord.
Verify the correct number is being
dialed. Ensure the code typically
dialed to obtain an outside line or
PBX Escape code, as well as any
authorization codes are
programmed.
Contact the Xerox Welcome
Centre for further assistance.
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