1. Manuals
  2. Brands
  3. Xerox Manuals
  4. All in One Printer
  5. 460
  6. Installation and troubleshooting manual

Xerox Document Centre 460 Installation And Troubleshooting Manual

Xerox document centre 460: install guide
Hide thumbs Also See for Document Centre 460:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Reference Manual, User Manual
Document Centre 460/470 ST
Network Installation and
Troubleshooting Guide
May, 2000
701P34128

Advertisement

Table of Contents
loading

Related Manuals for Xerox Document Centre 460

Summary of Contents for Xerox Document Centre 460

  • Page 1 Document Centre 460/470 ST Network Installation and Troubleshooting Guide May, 2000 701P34128...
  • Page 3 Document Centre 470/460 ST Network Installation and Troubleshooting Guide May 2000 Xerox Document Centre Model _______________ Serial Number ____________________________ If you have a problem or need supplies: In the USA Calling for Service and ordering Replaceable Units 1-800-821-2797 (USA) Ordering Supplies...
  • Page 4 Environmental Choice EcoLogo requirements for minimized impact to the environment. While the information in this Guide is correct at the time of first publication, Xerox reserves the right at any time to change the information without notice. Changes are made periodically to this document. Changes and technical updates will be added in subsequent editions.
  • Page 5 Caused And On Any Theory Of Liability, Whether In Contract, Strict Liability, Or Tort (Including Negligence Or Otherwise) Arising In Any Way Out Of The Use Of This Software, Even If Advised Of The Possibility Of Such Damage. Xerox Document Centre Network Installation and Troubleshooting Guide...
  • Page 6 Consult the dealer or an experienced radio/TV technician for help Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Canadian EME This Class B digital apparatus complies with Canadian ICES- 003.
  • Page 7 In the event of equipment malfunction, all repairs should be performed by Xerox or authorized agent. It is the responsibility of users requiring service to report the need for service to Xerox or to an authorized agent. Service can be obtained at: Xerox Customer Support 1301 Ridgeview Drive, Bldg.
  • Page 8 Load Numbers of all the devices does not exceed 100. For service in Canada call (800) 939-3769 Xerox Document Centre Network Installation and Troubleshooting Guide...
  • Page 9 3/4 or more than 1 1/2 times the linear dimensions of the original) Bills, checks, or drafts for money drawn by or on authorized offices of the United States Xerox Document Centre Network Installation and Troubleshooting Guide...
  • Page 10 Registrant’s earnings or income Registrant’s dependency status Registrant’s court record Registrant’s previous military service Registrant’s physical or mental condition Exception: US Army and Navy discharge certificates may be photographed. viii Xerox Document Centre Network Installation and Troubleshooting Guide...

  • Page 11: Table Of Contents

    Windows Internet Name Service (WINS) Installation ... 3-10 CentreWare Device Admin Wizard ... 4-1 Before you start ... 4-1 Go to the printer and..4-2 Go to the workstation and..4-3 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 12 Go to the printer and..10-2 Go to the Server/Workstation and..10-5 Microsoft Windows NT 4.X Server Network (TCP/IP) ... 11-1 Before you Start ... 11-1 Go to the printer and..11-2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 13 Configure your Web Browser ... 16-4 Troubleshooting ... 17-1 Overview ... 17-1 TCP/IP Troubleshooting ... 17-2 NetWare Troubleshooting ... 17-5 Microsoft (NetBIOS/NetBEUI) Troubleshooting ... 17-7 OS/2 Troubleshooting (TCP/IP) ... 17-9 AppleTalk Troubleshooting ... 17-11 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 14 Set Up Scanning ... 20-33 Test scanning ... 20-37 Hints and Tips ...20-40 Installation Considerations ... 20-41 Problem Solving ... 20-43 Error Messages ... 20-44 Port 9100 Printing ... 21-1 Glossary ... 22-1 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 15: Introduction

    • CentreWare Admin Services CD-ROM to install CentreWare applications. • CentreWare Network Services CD-ROM to install print driv- ers. Xerox Document Centre Network Installation & Troubleshooting Guide Page 1 - 1...

  • Page 16: How To Use This Document

    NOTE For detailed safety information about this product refer to the Document Centre Reference Guide. Page 1 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 17: Document Centre Options

    The Document Centre can be used as a high speed scan device. If you have a workstation on your network that has a 32 bit version of Windows, you can use Xerox CentreWare Scanning Admin Wizard to configure your Document Centre as a network scanner. Details on this are available in the document supplied with your Document Centre entitled CentreWare Network Scanning Services Guide.

  • Page 18: Conventions Used In This Document

    NOTE: When you see this text in the left margin, it indicates the text to the right is of special importance and should be read before proceeding. Page 1 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 19: Other Sources Of Information

    CentreWare Network Services Guide (hard copy). This doc- ument contains information about installation procedures for Xerox CentreWare print and fax drivers and installation and use of the features of the Xerox CentreWare Network Services software. • CentreWare Internet Services Guide (hard copy). This docu- ment contains information about installation and use of the fea- tures of Xerox CentreWare Internet Services.
  • Page 20 Xerox Document Centre: http://www.documentcentre.xerox.com • Download the latest CentreWare drivers at http://www.centreware.com • For more information about other Xerox products visit the Xerox Corporation main page at: http://www.xerox.com Page 1 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 21: St Model Features

    The ST model is simply the ability to make copies as well as print. ST models have full copy (and optional Scan/Fax) capability . Document Feeder and Scanner User Interface Touch Screen Xerox Document Centre Network Installation & Troubleshooting Guide Feature Keypad Buttons Page 1 - 7...
  • Page 22 Use UTP/STP (Category 3 or 5 for 10Mbps Ethernet, Category 5 for Token Ring or 100Mbps Fast Ethernet) type of cable to connect to the network as indicated below. Page 1 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide 10/100BaseT Ethernet network interface. RJ45 connector Token Ring network interface...

  • Page 23: How To Connect To Ethernet Or Token Ring Networks

    Document Centre is set to Auto, the hub/concentrator will not arbitrate to the correct speed. Before you connect the printer to your network, perform the procedure on the next page entitled How to set the Ethernet Speed. Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 1...

  • Page 24: How To Set The Ethernet Speed

    Obtain a Configuration Report page from your printer and verify that your settings have been retained. Connect your Document Centre to the network with the appropriate cabling. Page 2 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 25: Before You Connect To A Token Ring Network

    Ring Speed can cause severe problems on your network. Before you connect the printer to your network, perform the procedure on the next page entitled How to set the Ring Speed and Source Routing. Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 3...

  • Page 26: How To Set The Ring Speed And Source Routing

    Obtain a Configuration Report page from your printer and verify that your Token Ring Settings have been retained. Connect your Document Centre to the network with the appropriate cabling. Page 2 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 27: How To Set The Hardware (Mac) Address

    Obtain a Configuration Report page from your printer and verify that your Token Ring Settings have been retained. Connect your Document Centre to the network with the appropriate cabling. Xerox Document Centre Network Installation & Troubleshooting Guide Page 2 - 5...
  • Page 28 Page 2 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 29: Dynamic Ip Address Assignment & Wins

    RARP (Reverse Address Resolution Protocol) This section contains procedures for each of these methods. Determine which method will be used for your network and follow the steps of the appropriate procedure. Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 1...

  • Page 30: Dynamic Addressing (Dhcp Or Bootp)

    On the keypad enter 1111 or the current password. Press the Enter button when finished. Press the Go to Tools button. c) The Touch Screen will be used for the remainder of the data entry. Page 3 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 31 Repeat this process for the IP Gateway address. When finished press Save to record the changes and exit to the TCP/IP Settings screen. NOTE: The Broadcast address will be calculated automatically Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 3...
  • Page 32 Verify the TCP/IP information was assigned correctly. b) Update the lease time (if necessary) at the DHCP or BOOTP server depending on your printer usage patterns. Consult your server documentation for details. Page 3 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 33 Document Centre is correct, go to the section of this document that applies to your network operating system or protocol and perform the procedures indicated. Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 5...

  • Page 34: Dynamic Addressing (Rarp)

    On the keypad enter 1111 or the current password. Press the Enter button when finished. Press the Go to Tools button. c) The Touch Screen will be used for the remainder of the data entry. Page 3 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 35 When the soft keypad appears, type the host name EXACTLY as you want it to appear with proper case. When finished press the Save button to record the changes and exit to the TCP/IP Settings screen. Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 7...
  • Page 36 If your server does not dynamically update the /etc/ethers and /etc/hosts files with a host name, you will need to do this manually. Consult your server docu- mentation for details. Page 3 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 37 Quick Install Card for this process supplied with your Document Centre. Look for a card entitled WINS (Windows Internet Name Service) Quick Install Card. Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 9...

  • Page 38: Windows Internet Name Service (Wins) Installation

    1,2, and 3 then skip to Step 5 and finish the Go to the Printer... portion. When you finish that section, go to the section entitled Go to the Workstation and... and complete those steps. Page 3 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 39 Enable the Transport and Media a) Press the Transport and Media button. b) Press the Enable button. If Physical Media buttons appear, select either IP/Ethernet or IP/Token Ring. Press Save. Xerox Document Centre Network Installation & Troubleshooting Guide Page 3 - 11...
  • Page 40 Enter a queue name to identify the printer. c) When prompted, select the desired PostScript or PCL driver from the Xerox CentreWare Network Services CD or directory where drivers are stored. Page 3 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 41: Centreware Device Admin Wizard

    2 (3 is not supported), AND set Reply to get nearest server to ON for at least one file server that is on the same segment as the printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 4 - 1...

  • Page 42: Go To The Printer And

    NetWare Options screen. Exit the Tools Menu. a) Press the Exit Tools button. The printer will store the settings you have made. Page 4 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 43: Go To The Workstation And

    From the desktop click the Start button on the Task Bar. Select the Programs entry in the menu. From the cascade menu select the Xerox CentreWare entry. On the next cascade menu select the Admin Services entry. On the next cascade menu select the Device Admin Wizard.

  • Page 44: Go To The Printer And

    From the documentation package supplied with your printer, retrieve the CentreWare Network Services CD-ROM and the document entitled Network Services Guide. Proceed to the next section of this procedure called Go to a Workstation and... Page 4 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 45: Go To A Workstation And

    If your test job does not print, refer to the troubleshooting section in this document to correct the problem. Repeat this Go to a workstation and... procedure at each workstation that will print to this printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 4 - 5...
  • Page 46 Page 4 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 47: Novell Netware 4.X And 5.X (Nds) Networks

    Before You Start NOTE: Your Document Centre may be installed on your network using Novell NDPS. The Xerox NDPS Agent, Documentation, and Print drivers are available from the Xerox Web Site www.xerox.com To enable 100BaseT or a Token Ring interface, refer to...

  • Page 48: Go To The Printer And

    Press the Frame Type button. b) Select the frame type desired then press Save to retain your changes and exit to the NetWare Options screen. Set the NDS Settings Page 5 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 49 Screen keyboard to enter the print server password you recorded when you set up your print server and press Save. d) Press Save to exit the Print Server Screen and save your changes. Xerox Document Centre Network Installation & Troubleshooting Guide Page 5 - 3...
  • Page 50 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Page 5 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 51: Go To A Workstation And

    If your test job does not print, refer to the Troubleshooting section in this document to correct the problem. Repeat this Go to a workstation and... procedure at each workstation that will print to this printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 5 - 5...
  • Page 52 Page 5 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 53: Novell Netware 3.1X Or 4.X/5.X In Bindery Mode

    0,1, or 2 (3 is not supported), AND set Reply to get nearest server to ON for at least one file server that is on the same segment as the printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 1...

  • Page 54: Go To The Printer And

    Wait for the screen to refresh and press the Protocol and Media button. e) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 6 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 55 Set the Frame Type a) Press the Frame Type button. b) Select the frame type desired then press Save to retain your changes and exit to the NetWare Options screen. Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 3...
  • Page 56 Press the box under SAP Rate or Poll Interval and enter the desired number from the keypad. The default values are recommended. When finished, press Save to retain your changes and return to the NetWare Options screen. Page 6 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 57 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Xerox Document Centre Network Installation & Troubleshooting Guide Page 6 - 5...

  • Page 58: Go To A Workstation And

    If your test job does not print, refer to the troubleshooting section in this document to correct the problem. Repeat this Go to a workstation and... procedure at each workstation that will print to this printer. Page 6 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 59: Unix Networks

    Your Document Centre printer supports printing from a variety of UNIX platforms. The procedure contained in this document will enable you to connect your printer in many of these environments. Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 1...

  • Page 60: Go To The Printer And

    Press Disabled then press Save. d) Press the Protocol and Media button. e) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 7 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 61 TCP/IP Settings screen. NOTE: The Broadcast Address will be calculated automatically. Press the TCP/IP - Line Printer button. At the next screen press the Enable button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 3...
  • Page 62 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Page 7 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 63: Go To A Workstation And

    If your print job does not print, refer to the Troubleshooting section in this document to correct the problem. Repeat this Go to a workstation and... procedure at each workstation that will print to this printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 7 - 5...
  • Page 64 Page 7 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 65: Microsoft (Netbeui) Networks

    To enable 100BaseT or a Token Ring interface, refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks to configure the Speed and Source Routing settings for your environment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 1...

  • Page 66: Go To The Printer And

    At the next screen, press the Enable button to enable the Microsoft Network protocols. d) If Physical Media buttons appear. Press the corresponding button to select either NetBEUI/Ethernet or NetBEUI/Token Ring. After making your selection press Save. Page 8 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 67 OPTIONAL STEP: Press the Printer Description button, using the touch panel keys, enter the desired text for this item then press Save. d) Press the Connections button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 3...
  • Page 68 Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Obtain a Configuration Report from the printer to use in the remainder of the installation Page 8 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 69: Go To The Workstations And

    • Double-click the name of the WorkGroup for the printer. • Double-click the Host Name of the printer. • Click once on the Printer Name then click OK. Xerox Document Centre Network Installation & Troubleshooting Guide Page 8 - 5...
  • Page 70 Open an application and print a test page to verify operation If your print job does not print, refer to the Troubleshooting section of this document to solve the problem Page 8 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 71: Microsoft (Tcp/Ip) Networks

    For information on how your printer can connect to a DHCP, BOOTP, or a RARP server to be assigned an IP address dynamically, refer to the section in this document entitled Dynamic IP Address Assignment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 1...

  • Page 72: Go To The Printer And

    Press the TCP/IP Settings button. c) Press the Protocol and Media button. d) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 9 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 73 When finished press Save to record the changes and exit to the TCP/IP Settings screen. c) Press the Close button. NOTE: The Broadcast Address will be calculated automatically. Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 3...
  • Page 74 Save. m) Press Save again to return to the previous screen. Press the Connections button. Page 9 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 75 Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Obtain a Configuration Report from the printer to use in the remainder of the installation Xerox Document Centre Network Installation & Troubleshooting Guide Page 9 - 5...

  • Page 76: Go To The Workstation And

    Document Centre Reference Guide for resolving print defects. Repeat this Go to the workstation and... procedure for each workstation on the network that will print to the printer. Page 9 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 77: Windows 2000 Lpr And Ipp Printing

    To enable 100BaseT or a Token Ring interface, refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks to configure the Speed and Source Routing settings for your environment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 1...

  • Page 78: Go To The Printer And

    Press the TCP/IP Settings button. b) Press the Protocol and Media button. c) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 10 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 79 If you wish to change the lpr port for your printer press the port soft button and enter the desired port number at the keypad. Press Save. e) Press the Close button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 3...
  • Page 80 Press the Exit Tools button. The printer will store the settings you have made. b) Proceed to the next section of this procedure called Go to a Server/Workstation and... Page 10 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 81: Go To The Server/Workstation And

    The Wizard will automatically detect the Printer Model for you. If that does not happen select Standard and choose the your Printer Model from the pull-down menu. e) Click Finish. Go to Step 3. Xerox Document Centre Network Installation & Troubleshooting Guide Page 10 - 5...
  • Page 82 Select the driver to be used (Document Centre drivers are included on the Windows 2000 CD-ROM) a) A driver list will be displayed. Select Xerox from the Manufacturers: area. Then select the desired print driver from the Printers: and click OK. The driver wil be installed.

  • Page 83: Microsoft Windows Nt 4.X Server Network (Tcp/Ip)

    Then read the note before step 6d and determine if you wish to change the lpr port number. After choosing, complete the remainder of the procedure. Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 1...

  • Page 84: Go To The Printer And

    Press the TCP/IP Settings button. b) Press the Protocol and Media button. c) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 11 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 85 If you wish to change the lpr port for your printer press the port soft button and enter the desired port number at the keypad. Press Save. Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 3...
  • Page 86 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a server and... Page 11 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 87: Go To The Server And

    IP address you entered is in the list and correct. The check box to the left of the address must be checked; if it is not, check it then select Next>. Xerox Document Centre Network Installation & Troubleshooting Guide Page 11 - 5...
  • Page 88 Document Centre Reference Guide for resolving print defects. b) If your print job does not print, refer to the Troubleshooting section in this document to correct the problem. Page 11 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 89: Go To The Workstation And

    Open an application on the workstation and print a test page to verify operation. Check your test job for quality and use the problem solving section of the Document Centre 460/470 Reference Guide for resolving print defects. Repeat this Go to the workstation and... procedure for each workstation on the network that will print to the printer.
  • Page 90 Page 11 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 91: Os/2 (Tcp/Ip) Networks

    For information on how your printer can connect to a DHCP, BOOTP, or RARP server to be assigned an IP address dynamically, refer to the section in this document entitled Dynamic IP Address Assignment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 1...

  • Page 92: Go To The Printer And

    Press the TCP/IP Settings button. b) Press the Protocol and Media button. c) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 12 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 93 TCP/IP Settings Screen. NOTE: The Broadcast Address will be calculated automatically. c) Press the TCP/IP - Line Printer button. At the next screen press the Enable button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 3...
  • Page 94 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Page 12 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 95: Go To A Workstation And

    If your print job does not print, refer to the Troubleshooting section in this document to correct the problem. Repeat this Go to a workstation and... procedure at each workstation that will print to this printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 12 - 5...
  • Page 96 Page 12 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 97: Os/2 (Netbeui) Networks

    To enable 100BaseT or a Token Ring interface, refer to Chapter 2 How to Connect to Ethernet or Token Ring Networks to configure the Speed and Source Routing settings for your environment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 1...

  • Page 98: Go To The Printer And

    At the next screen, press the Enable button to enable the Microsoft Network protocols. d) If Physical Media buttons appear, press the corresponding button to select either NetBEUI/Ethernet or NetBEUI/Token Ring. Press Save. Page 13 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 99 OPTIONAL STEP: Press the Printer Description button, using the touch panel keys, enter the desired text for this item then press Save. d) Press the Connections button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 3...
  • Page 100 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Page 13 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 101: Go To The Workstations And

    Enter a valid user/password (the one entered at the client installation). Select the Connections tab of these property pages. Select the Create connection button. k) Set the resource type to Printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 5...
  • Page 102 Make sure the cursor is still in the printer window and press the Enter key on the keyboard. x) Select familiar w/ OS/2 if prompted. y) Highlight the correct lpt port (assigned in step 2m). Page 13 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 103 Document Centre Reference Guide for resolving print defects If your print job does not print, refer to the Troubleshooting section in this document to correct the problem Xerox Document Centre Network Installation & Troubleshooting Guide Page 13 - 7...
  • Page 104 Page 13 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 105: Macintosh Networks (Appletalk)

    As part of the procedure in this section you will need to know the following information, the AppleTalk Name you wish to assign to your printer, and the AppleTalk Zone (if used) in which your printer will reside. Xerox Document Centre Network Installation & Troubleshooting Guide Page 14 - 1...

  • Page 106: Go To The Printer And

    At the next screen, press the Protocol and Media button. e) Press the Enable button. If Physical Media buttons appear, select either Ethernet or Token Ring. Press Save. Page 14 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 107 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to a Workstation and... Xerox Document Centre Network Installation & Troubleshooting Guide Page 14 - 3...

  • Page 108: Go To The Workstation And

    Document Centre Reference Guide for resolving print defects If your job did not print see the Troubleshooting section in this document to correct the problem Page 14 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 109: Banyan Vines Network

    On the keypad enter 1111 or the current password. Press the Enter button when finished. Press the Go to Tools button. c) The Touch Screen will be used for the remainder of the data entry. Xerox Document Centre Network Installation & Troubleshooting Guide Page 15 - 1...
  • Page 110 CentreWare Network Services CD- ROM and the document entitled CentreWare Network Services Guide. Proceed to the next section of this pro- cedure called Go to the server and... Page 15 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 111: Go To The Server And

    Press the F10 key to accept the defaults. Configure the Paper Formats a) The Configure Paper Formats Screen will be displayed. b) Press the Escape key to continue without making any changes. Xerox Document Centre Network Installation & Troubleshooting Guide Page 15 - 3...
  • Page 112 Press the Escape Key to return to the Manage Services main menu. Power off and power on the Document Centre for these setup options to take effect Page 15 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 113: Internet Services

    Services to create, modify and delete scan or fax templates. Details for this are found in the document supplied with your Document Centre entitled CentreWare Internet Services Guide. This chapter will show you how to enable this feature. Xerox Document Centre Network Installation & Troubleshooting Guide Page 16 - 1...

  • Page 114: Before You Start

    This procedure assumes you have a general knowledge of your network type and the operation of your Web Browser software, and that your Document Centre printer has been assigned all TCP/IP information. Page 16 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 115: Configure Your Printer

    Review the HTTP: area of the Configuration Report and verify that HTTP/IPP enabled is set to ENABLED. Proceed to the next section of this procedure called Configure your Web Browser. Xerox Document Centre Network Installation & Troubleshooting Guide Page 16 - 3...

  • Page 116: Configure Your Web Browser

    DNS or NIS (depending on your network) to include the printer. For instructions on how to use Internet Services, consult the document entitled Internet Services Guide supplied with your printer. Page 16 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 117: Troubleshooting

    This should save confusion and time. Consult the procedure (or procedures) in this section that apply to your environment. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 1...

  • Page 118: Tcp/Ip Troubleshooting

    Press the Systems Settings button, then at the next screen, press the Configuration Report button and wait for the next screen. Press the Print Configuration Report Now button. Allow a minute for the Report to print. Page 17 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 119 Subnet Mask = 255.255.252.0 IP Address 00001101.10101111.01101101.10010010 Complement of Subnet Mask 00000000.00000000.00000011.11111111 The result of the logical OR 00001101.10101111.01101111.11111111 Broadcast Address = 13 . 175 . 111 . 255 Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 3...
  • Page 120 515. If this occurs, it will halt all lpr printing but printing using other protocols would still work. If all of the above troubleshooting fails, you may have a malfunctioning Network Interface. Page 17 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 121: Netware Troubleshooting

    Press the Systems Settings button, then at the next screen, press the Configuration Report button and wait for the next screen. Press the Print Configuration Report Now button. Allow a minute for the Report to print. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 5...
  • Page 122 VERIFY that the NetWare print queue assigned to the printer exists, is accepting jobs, and has a Print Server attached. If the printer has not logged in, reboot the printer. Page 17 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 123: Microsoft (Netbios/Netbeui) Troubleshooting

    Press the Systems Settings button, then at the next screen, press the Configuration Report button and wait for the next screen. Press the Print Configuration Report Now button. Allow a minute for the report to print. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 7...
  • Page 124 If any changes are made at the User Interface, exit the Tools menu to reset the printer. Print out another Configuration Report page to verify the items you modified were set and retained. Page 17 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 125: Os/2 Troubleshooting (Tcp/Ip)

    Go to a workstation and use the “ping” command to see if your server responds. If the server does not respond, you may have an addressing or network problem. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 9...
  • Page 126 Correct these conditions by checking and resetting IP addresses or cabling and retry. Check your router, subnet (if applicable), and gateway addresses. (Incorrect addressing can render your lpr/lpd printing system unusable.) Page 17 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 127: Appletalk Troubleshooting

    Press the Systems Settings button, then at the next screen, press the Configuration Report button and wait for the next screen. Press the Print Configuration Report Now button. Allow a minute for the Report to print. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 11...
  • Page 128 AppleTalk Zone is set for the zone selected for this printer and that the entry is spelled correctly. Go to a workstation and VERIFY that the printer is visible in the Chooser. Page 17 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 129: Banyan Vines Troubleshooting

    User Name and the PCPRINT Streetalk (ST) name created at the Server. The User Password entered at the UI should match the Password entered for the User created at the Server. Xerox Document Centre Network Installation & Troubleshooting Guide Page 17 - 13...
  • Page 130 Paper Format NA Rejected Cancelled Page 17 - 14 Xerox Document Centre Network Installation & Troubleshooting Guide Check steps 3,4,5 above are Correct. Check the PC port setup with the SETPRINT command. Job reached the top of the queue and an attempt to match the job format failed.

  • Page 131: Officetrac Network Accounting

    Feature-rich standard reports and available custom reports, are combined with powerful data export to make OfficeTrac a complete asset management solution. Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 1...
  • Page 132 It also assumes that the administrator has performed a site setup in OfficeTrac for the Document Centre. Details for performing a Site Setup are contained in your OfficeTrac documentation. Page 18 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 133 Document Centre to see if you can communicate with it using the HTTP protocol. If the Browser connects and you can see the “Home Page” proceed to the next section entitled Go to the printer and... Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 3...
  • Page 134 Press the Access and Accounting button. b) Press the Authentication Mode button. Enable Network Accounting a) Press the Network Accounting button. b) Press Save to retain the settings and continue. Page 18 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 135 Document Centre is displayed as dcsOnLine. Troubleshooting information is contained in the OfficeTrac Administrators documentation. Proceed to the next section of this procedure called Go to the workstations and... Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 5...
  • Page 136 Conceal Account ID checkboxes to have the asterisk (*) character echoed when this information is entered. When finished making selections, click OK to close the driver and save the settings. Page 18 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 137 User ID and Account e) Repeat this Go to the workstation and... procedure for each workstation on the network that will print to the printer. Xerox Document Centre Network Installation & Troubleshooting Guide Page 18 - 7...

  • Page 138: Officetrac Troubleshooting

    Centre from reporting accounting data. For detailed information on these tools, consult your OfficeTrac documentation. For general product and feature information visit their website at: www.equitrac.com Page 18 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 139: Faxing With Rightfax

    Fax devices or to user workstations. Feature-rich client utilities combined with powerful enterprise management applications make RightFax and the Xerox Document Centre a complete paper to digital document solution for fax communication. This procedure assumes the following: •...

  • Page 140: Rightfax Installation For Ftp

    Record the login name, home directory, and password of this account for use during this procedure. Proceed to the next section entitled Go to the Document Centre and... Page 19 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 141 Set the login name used by your Document Centre to connect to the fax repository a) Press the Login button and the Login Name screen will appear. b) Press the Login Name button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 3...
  • Page 142 TCP/IP address and enter the numbers from the keypad. When finished press the Save button. You will be returned to the Fax Repository Settings screen. c) Press the Exit Tools button. Page 19 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 143 Centre fax documents (Refer to the documentation provided with your RightFAX server). a) Open the WorkServer Control Panel. b) Select the appropriate WorkServer then select Xerox Configuration. c) Enable the Xerox DCS Interface. d) Add the path and home directory of the Fax Repository that will be monitored by the RightFax server.

  • Page 144: Rightfax Installation For Ipx/Spx

    Record the NDS Tree (if applicable), Context (if applicable) login name, Server Volume, home directory, and password of this account for use during this procedure. Proceed to the next section entitled Go to the Document Centre and... Page 19 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 145 Document Centre. (observe case sensitivity) c) Press Save to retain the settings and continue. d) Press Save again to be returned to the Fax Repository Settings screen. Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 7...
  • Page 146 NDS Tree for the account created for the Document Centre (observe case sensitivity). When finished press the Save button. d) Press the Exit Tools button. Page 19 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 147 Test your installation by opening an application and print a test fax document and verify its receipt. If your fax document does not reach its destination refer to the troubleshooting information in the RightFax documentation. Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 9...

  • Page 148: Rightfax Troubleshooting

    Create a directory. If you can create a directory, then the account has sufficient permissions to fax documents to that directory. If you cannot create a directory, adjust the permissions for the account. Page 19 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 149 Create a directory in the path. If you cannot create a directory, modify the user settings with SYSCON or NWADMIN to grant rights to the correct volume, path, and directory. Xerox Document Centre Network Installation & Troubleshooting Guide Page 19 - 11...
  • Page 150 Page 19 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 151: Scan Setup Without Centreware

    Centre, CentreWare Internet Services, and third-party applications, Xerox provides a network scanning solution for all scanning users. After the optional Scanning Services kit is installed on the Xerox Document Centre , you can select scanning features, scan documents, and transfer them to a file server. The document can then be accessed from your workstation or shared with other users connected to the network, if desired.

  • Page 152: Terminology Used In This Chapter

    There are several options: • Overwrite • Append • New Exact • New Auto Generate Output Image Format • TIFF • Multi-Page TIFF Page 20 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 153: Who Should Use This Guide

    Procedures for both of these file transfer options are contained in this guide. NOTE If you will be using Xerox’s CentreWare Network Scanning Services to set up scanning on the Document Centre, refer to the Network Scanning Services Guide guide now.

  • Page 154: What To Do Next

    Ethernet and Token Ring (if installed) and requires an FTP server running on a server or a workstation. 3. OPTIONAL: If you are using Xerox CentreWare Internet Services to perform network scanning, refer to the Internet Services Guide.

  • Page 155: Scanning Overview

    PC. In this environment, a single user at the PC has access to the scanner. Other users cannot scan documents without interrupting the person using the scanner and PC. This is inconvenient and inefficient. Xerox Document Centre Network Installation & Troubleshooting Guide Traditional Scanning Page 20 - 5...
  • Page 156 Refer to the Network Scanning Services Guide for more information. A “dedicated file server” is not required. The Document Centre can store documents on an existing file server. Page 20 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 157: Scan Templates

    In this environment, additional scan templates can easily be created using only Xerox’s CentreWare Internet Services, or the CentreWare Template Utility. You MUST refer to the Internet Services Guide to create templates with Internet Services, or the Network Scanning Services Guide to use the CentreWare Template Utility.

  • Page 158: The Scanning Process

    The Scanning Process Under the control of the instructions in the scan template, the Xerox Document Centre can scan hard copy documents and create electronic Tagged Image File Format (TIFF) files. Using the filing information that is contained in the template, the TIFF file or files are transferred to a document repository on the file server.
  • Page 159 For instance, the Document Centre may file the TIFF images using FTP (File Transfer Protocol) to an NT Server; while the workstation may retrieve the images using NetBIOS/NetBEUI. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 9...
  • Page 160 PaperPort has an intuitive interface that enables you to annotate, organise, file, and locate scanned documents. Using PaperPort links, you can transfer documents from the PaperPort desktop to other applications and devices installed on your workstation. Page 20 - 10 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 161: Overview Of Repositories

    Repository Filing Policy information on the next page. The Overwrite Filing Policy allows previously scanned jobs in the directory to be overwritten. This might be an inappropriate Filing Policy choice for a public repository. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 11...
  • Page 162 The appropriate name may also be preset in the scan template when it is originally created. When a scan template is selected that already has the appropriate name, only the correct password must be entered at the Document Centre. Page 20 - 12 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 163 TIFF images are filed. While this may seem like the safest Fil- ing Policy choice, keep in mind that it also requires more disk space than the Overwrite Filing policy. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 13...
  • Page 164 Output Image Quality • Multi-Page TIFF can be enabled using Xerox CentreWare Internet Services. When Multi-Page TIFF is enabled, a single TIFF file will be created for a multi-page document. This sin- gle TIFF file will contain all the pages of the document.
  • Page 165 This is similar to a user logging into more than one file server. The scanner requires accounts in all file servers that it needs to access. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 15...
  • Page 166 Page 20 - 16 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 167: Before You Start

    NOTE The Document Centre supports TIFF File Formats. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 17...

  • Page 168: Set Up Options

    Up Scanning now. • Use Xerox CentreWare Internet Services Xerox’s CentreWare Internet Services is accessed through the embedded HTTP server on the Document Centre that allows System Administrators and users to configure scan settings. This is accomplished by using an Internet browser such as NetScape (version 3.x or later) or Microsoft Internet Explorer...
  • Page 169 B. Follow the instructions located in the section of this chapter entitled Set up Scanning. C. Finally, refer to the section entitled Scanning Documents of the Internet Services Guide, and follow the instructions there. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 19...

  • Page 170: General Installation Requirements

    NDS Context • • Page 20 - 20 Xerox Document Centre Network Installation & Troubleshooting Guide For an NDS installation, assign the Document Centre to an NDS Tree. For a Bindery installation, set the NDS Tree to a dash - to disable NDS.
  • Page 171 Press the Login Name button and use the touch screen keyboard to enter the login name for the account created. c) Press Save to retain the settings and continue. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 21...
  • Page 172 Document Centre. (observe case sensitivity) c) Press Save to retain the settings and continue. d) Press Save again to be returned to the Fax Repository Settings screen. Page 20 - 22 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 173 It is strongly recommended that you do not use a directory in the SYS volume, since it could quickly fill up with scanned files. d) You will be returned to the Scan Repository Settings screen. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 23...
  • Page 174 In this example, SHIPPING is an organisational unit within MANUFACTURING, which is an organisational unit within XEROX. The US (United States) is the country in which these organisations exist. b) Press the NDS Context button and use the touch screen...
  • Page 175 • electronic fax applications • electronic mail (“E-Mail”) applications • optical character recognition (“OCR”) applications • printers • personal information managers (“PIM”) • document control systems. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 25...

  • Page 176: Test Scanning

    If the scanning operation is not successful, check the Confirmation Sheet for a message or other information that may be helpful in identifying the cause of the problem. Page 20 - 26 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 177 H. The scanned file is transferred to a folder in the scanner account on the file server. The .XSM extension on the folder represents a Xerox document storage format that is designed to simplify integration with third-party software applications. I. At your workstation, view or list the directory path for the scanner account on the file server.
  • Page 178 L. Scanning is now ready to operate. Subsequent scanning operations can be modified by changing the selections in the Default Template using the Document Centre Touch Screen. M. The installation process is now complete. Page 20 - 28 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 179: Before You Start

    4. Create a directory to be used as a repository for scanned files. If the directory is created on a Windows NT server, enter the scan user name in the Alias box and select Access Read and Write. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 29...

  • Page 180: Set Up Options

    Up Scanning now. • Use Xerox CentreWare Internet Services Xerox’s CentreWare Internet Services is accessed through the embedded HTTP server on the Document Centre that allows System Administrators and users to configure scan settings. This is accomplished by using an Internet browser such as NetScape (version 3.x or later) or Microsoft Internet Explorer...
  • Page 181 Output Image Quality • Multi-Page TIFF can be enabled using Xerox CentreWare Internet Services. When Multi-Page TIFF is enabled, a single TIFF file will be created for a multi-page document. This sin- gle TIFF file will contain all the pages of the document. An .XSM folder is not created when scanning in the Multi-Page...

  • Page 182: General Installation Requirements

    Repository Directory Repositories are directories or filing destinations where documents are stored and held in .XSM (Xerox document stor- age) format folders. Page 20 - 32 Xerox Document Centre Network Installation & Troubleshooting Guide Provided Xerox Customer Customer Customer Customer...

  • Page 183: Set Up Scanning

    FTP Services. Remember that some FTP Services are case-sensitive. a) Press the Login button and the Login Name screen will appear. b) Press the Login Name button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 33...
  • Page 184 Press Save again to be returned to the Scan Repository Settings screen. Set the server address to which the scanned documents will be sent a) Press the Server button. Page 20 - 34 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 185 CD ROM, and included with your Document Centre when you purchase Scanning Services. This software should be installed at each client workstation. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 35...
  • Page 186 • electronic fax applications • electronic mail (“E-Mail”) applications • optical character recognition (“OCR”) applications • printers • personal information managers (“PIM”) • document control systems. Page 20 - 36 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 187: Test Scanning

    Document Centre Touch Screen. Note that any changes you make from the Touch Screen apply only to the current job. The template settings will be restored after the completion of the scan job. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 37...
  • Page 188 H. The scanned file is transferred to a folder in the scanner account on the file server. The .XSM extension on the folder represents a Xerox document storage format that is designed to simplify integration with third-party software applications.
  • Page 189 L. Scanning is now ready to operate. Subsequent scanning operations can be modified by changing the selections in the Default Template using the Document Centre Touch Screen. The installation process is now complete. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 39...

  • Page 190: Hints And Tips

    TIFF file for a multi-page document, instead of one TIFF file for each page.) 3. The default directory created for each scan job is DOC.XSM. Page 20 - 40 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 191: Installation Considerations

    If you are using the OCR capabilities of Visioneer PaperPort and TextBridge, it is recommended that you use the Text image quality selection and the highest resolution possible. This will ensure optimum OCR capabilities. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 41...
  • Page 192 Scan Templates • Use Xerox CentreWare Internet Services to create additional scan templates, so users do not need to manually modify the default scan template for each scan job. Sharing One Document Repository Among Multiple Document Centres • More than one Document Centre may use a document reposi- tory.

  • Page 193: Problem Solving

    C. The size of the scanned image file is too large. Select a scanner resolution of 1.2 to 2.0 times the screen frequency of the device that the file will be displayed or printed on. Xerox Document Centre Network Installation & Troubleshooting Guide Page 20 - 43...

  • Page 194: Error Messages

    Filing directory already exists File transfer failed Login failure. Check user, password, and/or setups Page 20 - 44 Xerox Document Centre Network Installation & Troubleshooting Guide Corrective Action • During an Overwrite operation (a Fil- ing Policy option), an attempt to remove files from the remote direc- tory failed.
  • Page 195 Problem Protocol not running Remote directory lock failed Xerox Document Centre Network Installation & Troubleshooting Guide Corrective Action A user tried a scanning operation with a destination on the NetWare server. • The NetWare protocol is not currently enabled. Enable it.
  • Page 196 Page 20 - 46 Xerox Document Centre Network Installation & Troubleshooting Guide...

  • Page 197: Port 9100 Printing

    Document Centre, you should Skip Steps 5 and 6 in this procedure and go to Step 7 to enable Port 9100 printing. If you wish toconfigure your TCP/IP information statically, complete ALL Steps on this card. Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 1...
  • Page 198 Dynamic TCP/IP Addressing to connect it to the appropriate server then return here to complete the setup. Record the following information assigned to your Document Centre: IP Address ____________________________ Subnet Mask ___________________________ Default Gateway ________________________ Page 21 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 199 Wait for the screen to refresh and press the Connectivity and Network Setup button. b) Wait for the screen to refresh and press the Network Setup button. c) Press the TCP/IP Options button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 3...
  • Page 200 When the soft keypad appears, type the host name EXACTLY as you want it to appear with correct case. When finished press the Save button to record the changes and exit to the TCP/IP Settings Screen. Page 21 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 201 Enable HTTP/IPP protocol. a) Press the HTTP/IPP button. b) At the next screen press Enable. c) Press Save. Exit the Tools Menu a) Press the Exit Tools button. Xerox Document Centre Network Installation & Troubleshooting Guide Page 21 - 5...
  • Page 202 Port 9100 printing. Check your test job for quality and use the problem solving section of the Document Centre 460/470 Reference Guide for resolving print defects. If your print job does not print, refer to the troubleshooting section in this document entitled TCP/IP Troubleshooting to correct the problem.

  • Page 203: Glossary

    This is the principal group in the U.S. for determining standards. National Standards ANSI represents the U.S. in the ISO. Institute) AppleShare A network system implementing the AppleTalk protocol. Xerox Document Centre Network Installation & Troubleshooting Guide Page 22 - 1...
  • Page 204 Access With sending node requests permission to send from the intended Collision Avoidance) receiving node. If the receiving node responds with a clear to send signal, transmission begins. Page 22 - 2 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 205 FTP (File Transfer A TCP/IP application protocol governing file transfer. Protocol) GUI (Graphical User Icon oriented style of screen display designed by Xerox and the Interface) PARC project. Half Duplex Method of communication where each character sent is echoed back to its origin.
  • Page 206 Novell's network operating system using IPX (Internetwork Packet Exchange) and SPX (Sequential Packet Exchange) protocols. NFS (Network File The network operating system based on TCP/IP protocols. System) OS/2 A multithreaded, multitasking, single-user operating system. Page 22 - 4 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 207 The implementation of SPP (Sequential Packet Protocol) by Novell. Packet Exchange) TCP (Transmission TCP/IP protocol governing sequenced data. Control Protocol) TCP/IP A protocol suite developed by ARPA (Advanced Research Projects (Transmission Agency). Control Protocol/Internet Protocol) Xerox Document Centre Network Installation & Troubleshooting Guide Page 22 - 5...
  • Page 208 A networked computer typically reserved for end-user applications. Zone One or more connected AppleTalk networks grouped according to network usage. Page 22 - 6 Xerox Document Centre Network Installation & Troubleshooting Guide...
  • Page 210 Page 22 - 8 Xerox Document Centre Network Installation & Troubleshooting Guide...

This manual is also suitable for:

Document centre 460 stDocument centre 470 st470

Table of Contents