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Section A
Symptoms/Error
Messages
disassembled, and calibration
Acceptance rate is
degraded
or an older Software version
Incorrect DIP Switch settings
All Banknotes being
Banknote acceptance is being
rejected
inhibited by a Host Controller
calibration was not performed
A foreign object or a jammed
Motor
continues to run
Incorrect DIP Switch settings
Can not enter the
TEST mode
Adjustment Error
Table A-2 lists the various possible DBV-500 Unit Adjustment fault conditions.
NOTE: Adjustment Errors are the most common errors and occur during calibration.
Symptoms/Error
Messages
Can not start the JCM
Tool Suite application
by double-clicking on
its icon
Communication Error
Adjustment Error
P/N 960-100933R_Rev. 2 {EDP #233449}
DBV™ Series DBV-500 Banknote Acceptor
Table A-1 General Fault Conditions (Continued)
Possible Fault Causes
Dirt and/or stains on the
Rollers and Lenses
The Unit has been
adjustments have not
occurred following a
reassembly
The wrong Software version
is being used
Software not designed to
accept current Banknotes
Incorrect software
(different Currency type)
Banknotes are not being
accepted by the Software
command
Validation Sensor failure
Unit was disassembled and
following reassembly
Upper Guide is open
Banknote is stuck in the
Transport path
Motor Drive failure
Dip Switch failure
CPU Board failure
Table A-2 Adjustment Fault Conditions
Possible Fault Causes
PC Operating System (OS) is
not compatible
The Program Files are
corrupted
Wrong or inappropriate
connections
DBV-500 Switch settings are
incorrect
DIP Switch failure
CPU Board failure
Incorrect Reference
Paper type
Validation Sensor failure
Corrective Action Required
Clean the Transport path. Refer to "Sensor and Roller Cleaning Procedure"
on page 2-12.
Re-calibrate the Sensors after reassembling the DBV-500 Unit.
Make sure that the programmed Software is the latest version, and it
supports the Currency values for the specific Country (e.g., check
denomination/issuing year).
Check the particular specifications for the required Banknote Type
Acceptance, and make sure the Banknotes will be accepted by the Software
loaded (e.g., check denomination/issuing year).
Download the correct Software for Currency being accepted.
Make sure the Banknote values required are included in the Software
Specifications (e.g., denominations/issuing year).
Enable all denominations by setting all DIP Switches to OFF.
Enable Banknote acceptance for the required Host Command.
Change the CPU Board and/or Sensor Board and calibrate.
Calibrate all Sensors following reassembly.
Firmly close the Upper Guide.
Open the Upper Guide, remove the foreign object or jammed Banknote, and
close the Cover.
Conduct a Forward/Reverse Motor Rotation Test.
Set the DS1 DIP Switch No. 8 to ON, and reapply power to the DBV-500 Unit.
See Section 6 of this manual regarding the DIP Switch Test, and conduct a
DIP Switch TEST to check if the specific DIP Switch Block contains a failure.
Exchange the CPU Circuit Board with a known good Circuit Board and
calibrate.
Corrective Action Required
The current Adjustment program only supports the Windows
Operating Systems.
Request the correct programs from JCM.
Check the PC Harness connections and the related DBV-500 Interface
Connectors for damage. Check for any bent, missing or damaged Pins in the
Connector Plugs and/or Receptacles.
Reset the DBV-500 DS1 DIP Switches #8 to ON (DIP Switch #1 through #7
settings are not specifically required). Apply power to the DBV-500 Unit.
See Section 6 of this manual regarding DIP Switch settings and conduct a
DIP Switch Test.
Exchange the CPU Circuit Board with a known good Circuit Board.
Follow the instructions provided in the
"AdjustmentService_SuiteEdition.exe" from the JCM Tool Suite application
and use the correct Reference Paper.
Change the CPU Board and Sensor Board.
© 2020 JAPAN CASH MACHINE CO., LTD.
A - 2
TroubleShooting
®
7 or greater
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